Bank of America (with Drive-thru ATM) Macarthur Blvd, Irvine

The worst center! The lady at front desk is very disrespectful! The guy called Richardo refused helping me because I said I am in rush!!!!! He said he is uncomfortable and left his room so not helping me!!!!!! None of the staffs working no one helps! I had to wait more than an hour just to reset my PIN!

The manager there is rude, I came at 4:30pm on a Wednesday to cash a check, he told me the bank is closed, but on the bank main entrance it says they close at 6pm, and refused to help me in a very rude way, if he would’ve been nice I’d never leave a bad review

Everyone there is so disrespectful and is least bothered to help you. Please go to a different location, there are just so many other options.

I have gone into this bank twice. The first time it was very difficult to get someone to help me. But was finally taken care of by a representative that took care of answering a question. I went today and asked for them to check the status of cashier's check issued. They refused to even look up the check number and insisted I needed an appointment to have it reissued or stop payment on the old one. But they said they were all booked. They did not offer available times considering my time constraint. They would not even provide a print out of the issued cashiers check and insisted i set an appointment but once again did not say what was the next available. The manager said they were busy that day but continued to walk around the bank. There was no line at the tellers and two representatives were with someone. I told her I spoke with the customer service line and they directed me to go to the bank and give my account number, and check number, to start the process. The manager responded by saying she wished the customer service would stop giving incorrect information. She redirected me to the same customer service line. I called the line they once again told me that I need to go into any BOFA branch give them the check no, amount, and my acct. number and the bank should be able to assist me. I am tired of going in circles. After 15 + years, I will be banking elsewhere.

I came here to cash a check. It was only for $1,500.00. The check was made out to my last name. My account is over 25 years old and never been overdrawn. I have 2 other bofa checking accounts with balances of over 100k and I have two credit card accounts with bofa. They didn’t cash my check and wasted my time. I cash checks made out to my last name for much higher amounts all the time and I’ve never had a problem before. TERRIBLE CUSTOMER SERVICE!!!

I was not able to withdraw 10 $ from the atm machine as i had to go inside the Bank of America while i was withdrawing 10 $ for 1$ each as counted by my own to check i realized to see the handwritten 12 on top of the dollar bill near the ANNUIT side as i was unable to pay for my purchase of lottery and other of my food purchases related at the gas station before due to the cashier's refusal was unaccepted for my payment as i eyewitnessed meanwhile also as i explained before . Makes me more careful to be sure checking ahead of time my own not to experience the same before as unrushed to confirm by checking detailed on my own and by the employees .

A representative refused to help me. I had an online payment issue and wanted to figure out what's happening. He never showed any interest in knowing my situation. He did not even try to ask questions to solve the problem. I later figured out by myself that the issue was because of BOA. It is unbelievable such person is working as a customer service.

This is the worst boa I have been. Bad service. Even the banker is not polite and helpless. Anyway it made me lost a business and waste my time. Thinking to move all my personal account and business account to other bank. Highly recommend not going to these location. Feeling so bad.

Gregory R. was helping me change my name on my accounts. He was very personable and knowledgeable. We were in and out in no time! If we ever need to see a personal banker, we will definitely be back to have him assist us. Thanks Greg!

No one helped me literally waiting for 25 min before anyone even asked to help me. One rep just kept passing by me to and nodding and not even asking to help . I asked another lady for help she said one second took off to the back and never came back