Bank of America (with Drive-thru ATM) Ridge Rd, Webster

If I could give zero stars, I would. First and foremost they are thieves, Period ! I payed off my mortgage early, the following day the charged my checking account $25.00 because I no longer had a mortgage. I attempted to explain that I was just waiting for my escrow balance to be refunded to my account, to then close out my account. After 2 customer service representative refused a refund, I went to the local branch. They were even more clueless. I sat there for 15 min waiting for a teller after the bank manager refused to talk to me for 1 min because he had an appointment coming in , in 10 min. No appointment ever showed. The entire 15 min I was there. This bank is completely incompetent, and incapable of customer service!

A freak show twilight zone atmosphere with people to match . Horrible service with one , yes just one teller . Why anyone would use this bank as thier financial institution is beyond me ! Wierd and borderline functional.

The bank manger there is one of the worst customer service mangers I have ever dealt with. She handled my situation extremely poorly, now I know why it has a 2.8 Customer service Rating. I would not go into the bank to get change for a Dollar let alone do anything else. I don’t know how Elizabeth piwonski is a manger, she should not be a manger of McDonald’s let alone a bank.

What a lame bank. Glad I am not a customer. I went to Webster location with a personal check that one of their customers wrote to me for a bike they bought from me. When I gave them check along with my valid NYS drivers license they told me they would not cash the check they only would cash it if it was written out to the customer? WTH. Really!!!! What a waste of time, I had to go back with the guy who wrote the check inorder to cash it? Terrible waste of time for both of us. I am sure glad I bank at CNB. Local banks just treat you better....

Horrible customer service! Stay far away from this bank unless you like headaches, stress and speaking with multiple usless people all over the U.S.

Maureen Meacham. 5 stars

STAY AWAY FROM THIS LOCATION OR ANY BANK OF AMERICA FOR THAT MATTER. MY SAFE DEPOSIT BOX WAS ENTERED INTO THAT WAS IN MY NAME AND THE MANAGER ALLOWED MY STEPSON TO ENTER IT. THEN WHEN I RETAINED AN ATTORNEY EVERY PIECE OF DOCUMENT THAT THE BOX WAS DRILLED OPEN SO MY STEPSON COULD ENTER IT WENT MISSING!!! THEY ALL COVERED FOR EACH OTHER, ESPECIALLY CAROL A BANK TELLER WHO WAS IN ON THE WHOLE THING. WHEN THE INCIDENT HAPPENED AND I FILED A REPORT WITH THE MANAGER HE TWISTED MY WORDS AROUND AND PUT IN THAT I STOLE GOLD BARS THATS WHY MY STEPSON ENTERD THE BOX CLAIMING IT WAS HIS FROM MY HUSBANDS ESTATE AND NOTHING WAS IN THE BOX. SO BANK OF AMERICA COVERED THE WHOLE THING UP BECAUSE WHAT THEY DID WAS ILLEGAL!!! GET OUT OF BANK OF AMERICA ENTIRELY, AND STAY CLEAR OF THAT LOCATION.

Tellers Excellent, office management customer relationship disappointing after 10+ years of having my business and mortgage there.

1/22 /21 why the F are you temporarily closed

Scott has been great with me. He always has the answer.