Bank of America (with Drive-thru ATM) S Dale Mabry Hwy, Tampa

This review is also submitted to Holly, President of Retail Banking. I am not a member of Bank of America, but I was made to feel very uncomfortable. Upon arrival at this location: 1201 S Dale Mabry Hwy, Tampa, FL 33629 there is a white woman, crossed eyed, wears glasses and heavy set. I didn’t get a chance to get her name. She has her white, male sidekick with her. She got so close I could feel her breath on me. She asked what I had needed help with today ( not verbatim), but she got too close. I told her I just need change. This is from 6-1-2022 by the way. Her white, male sidekick asked me if I have an account. Then he goes to her (heavyset woman) and let’s her know. She approached me and said change was only for members because they had no way of knowing if my money was counterfeit and there would be no way to link me to the said counterfeit crime😊. I just wanted singles and for her to imply it was fake is ridiculous. It is a bank. There are counterfeit detectors I’m sure, cameras, and I’m not trying to cash anything of that sort. I just wanted singles. If I can’t get it at a bank where else would I go. I told her I can open an account. Then she said if you’re just gonna delete it. Well so much for options. Maybe they can get a class on how to treat customers with respect and not discriminate. I doubt if I was a white male they’d behave in this way. But this is America.

Had an appointment at 11:00 and it took nearly 10 minutes to even recognize I was in the building. Finally the Branch manager acknowledged my arrival (she had a "I am bothering her attitude") and then proceeded to tell me it was going to be another 45 minute wait before someone could see me. I said to her that was not right and she responded by saying o.k., turned around and went to her office and closed her door...extremely rude and such poor customer service. I am a BOA stockholder and long term customer.

I needed to use the ATM out in front of the bank after hours. It has a nice open well lit parking lot which makes one feel safe. The ATM itself has a newer touch screen interface than what I am used to. It also appears you can use your phone to access your bank account (will have to try that someday). The most important thing is that the ATM gave me the correct amount of money. Not that I have ever had an issue with not getting the correct amount of money, but thought it worth mentioning.

Bank of America in General is Garbage but the tellers at this location are, rude and as unhelpful as can be. It's busy and of course there's a line, two tellers of course, so of course when it's my turn to cash my check the lady Teller decides to leave and go on break. I asked her if she could just cash my check real quick and she shrugged her shoulders and gave me a smug smile and said, "sorry can't help u". Every Bank of America I have gone to is about the same that's why I don't bank with them

Not sure why this bank always has a staffing problem? Today there is no bank teller to take deposits! Apparently no one else can get behind the counter! How do you let your only teller run an errand for one hour!

Great customer service! The staff here are very nice and welcoming. Special thanks to Ana who has been very patient and hard working!

I have worked with Brooks Darnell on multiple occasions and he is very helpful on multiple subjects. He is knowledgeable and it seems like he is out for the customer’s best interest. Will definitely be coming back here for all my banking needs!

I visit this location frequently. The team always remembers me and my needs. Doing EXTRA to ensure my satisfaction. The security, the greeter and all staff are extremely friendly, professional and attentive. I would like to make a special mention regarding Angelica Palau. She is ABSOLUTELY AMAZING. Even though there are so many demands due to the nature of this business, she always calls back, meets her face to face appointments, takes time to understand my needs and does so much to ensure they are all met. This demonstrates her ethics, leadership, time management and other STRONG skills that she possesses. BOA, it's obvious you are doing a great job in taking care of your team, because they work very hard to represent you well. THANK you BOA, thank you Angie, for your ongoing wonderful service.

Great staff!! Darnell Brooks was very helpful and quickly helped me out with paperwork that I needed for my home purchase. I am very grateful for his assistant. I made this location my home branch. Thank you for being there when I needed it the most.

Went on a Tuesday to open checking and savings accounts...called the day before no answer..called day of same...people in bank looked puzzled and confused...no greeter or sign up sheet like other banks..went to Chase and Well fargo across the street...no problems..other banks want your business don't bother with this one