Bank of America (with Drive-thru ATM) Leopard Rd, Paoli

This is by far the worst bank I have ever dealt with. Not only is the service less than pathetic but the staff which is generally only 1 female and the male manager of which neither have a clue what they are doing. Oh, make sure you pack a lunch, that's how long a transaction will take. Trust me if there was a zero I would rate it! And no, there is not a drive-thru.

This bank has THE WORST CUSTOMER SERVICE I have ever experienced in a bank .! I have to go there to pay mortgage nothing like giving your money to a rude group of people ! I live 5 mins from this branch but will looking for another , hopefully with better service. BoA bought my mortgage and this is the only time I’ve not been able to pay online without having an account at this AWFUL institution…. Rudeness goes from managers to tellers ….. If I could give them a NEGATIVE 5 stars I would Find another bank folks

As usual, awful customer service. It's as if they do not want customers to come in to the branch. (They are always suggesting the atm or online banking) Today there was one person helping another customer and 3 other employees talking for 10 minutes before any one was ready to help a customer. I hope this is not the new norm in banking....

I banked with BOA for 19 years, my normal location as been nothing but amazing. I have relocated and unfortunately this has been the closest BOA I could find. Now I have been to this location about 5 times and each time I have experienced horrible customer service. Minal Patel is absolutely rude and unprofessional! Serves her right because management is just as rude. The manager questioned how I’ve been cashing my checks as if my checks were not valid! I have never felt so degraded and embarrassed in my life. I work hard, how dare her! BOA how can you let the employees at this location serve your account holders when they trend of bad service from management on down??? Account holders do yourselves a favor Do not come here! Find another branch!

Around 2 years ago, went to open account there. Little bit of earlier than their open time, the employee asked me to stay away from the doors till their open time. But after several seconds, when another customer were here, he was not asked to stay away from the doors. We just wait together beside the doors till they open the doors. So what does it mean? The employee there treat different races with different standard?

They have their own rule. Staff is totally new and they dont know the process and eligibility for checking account for direct deposit. Other branches open a new account based on employment letter n visa/passport and temporary address.

Cant even get a sheet of checks in an emergency situation. Drove a half hour out of my way for no reason. Stop remodeling your banks and spend money on what customers actually need. B.O.A just keeps getting worse.

My wife has been here twice and treated pretty bad by clerk's, I hope management will train these people what is customer service.

Went to deposit a cheque, was sent to the atm. I don't know why they do this. I left and went to the Lionville branch and they deposited my cheque on the spot.

It takes forever for a simple service request like a cashier check. They don't know the rules.