Bank of America (with Drive-thru ATM) Palmer Hwy, Texas City

I have been a Bank of America customer for 2yrs, I have been legally assigned Power of Attorney over 2 individuals that I care for, prior to me opening a account with BOA I mentioned this to a clerk and I was told there will be no problem depositing funds into my account for these individuals since I have all documentation on file, recently I deposited a check into my account expecting everything will be fine and unbeknownst to me that check was not accepted and mailed back to a address that I no longer reside causing much stress and confusion. I have spoken to a branch manager at this location about this incident and I was told to “call to see if a new check can be reissued since the original check has been destroyed” I am now behind on my bills and have been giving the runaround, I was not notified that my check was mailed off to the wrong address yet I receive plenty of advertisements from BOA via email everyday, no one called me to notify me of this incident however my lawyer will be notified of this incident as well as BBB & BOA corporate office, how unprofessional and disappointing of the service here provided to a customer who kept their account in great standing.

I like going here for the change, the tellers are nice and pleasant, but this bank is always closed and not enough tellers. I have to drive all the way to Dickenson which is inconvenient. Personally I think it is just badly managed.

Been a Boa customer for 25+ years and recently opened a new business location near this bank location. I have been to this branch 3 times now and all 3 times I left with out doing anything. Everytime it seems as if no interest in helping even when I wanted to open a new commercial account. Unfortunately I will most likely close my accounts and will drive a bit further to my new bank chase.

This is the worst Bank location ever. I wish 0 stars was an option. I can see how the other locations have a good rating and this location is so bad. Terrible customer service. We will drive to another location moving forward.

Always terribly slow, only 1 employee ever helping people. They obviously only care about making $. The customer service Iliad been gone.

The only good thing i have to say about this branch is the NEW tellers are very pleasant. The tellers that have been there for a while have the same attitude as explained below. Other than the NEW tellers, this branch is terrible. In the year and a half that I have been dealing with the Texas City branch they have made several significant mistakes with my company deposits. I understand that people will make mistakes and that’s fine. The problem is the way they handle their mistakes. Each time I have had to deal with them to correct one of their mistakes I was treated like a nuisance - like I was bothering them when trying to correct the issue they caused. Instead of just apologizing and correcting the mistake they become very defensive and make excuse after excuse. Norma who is apparently the teller manager is the worst about this. I’m told that she will get back to me when she has time. That she’s the only teller working at this time. They are in the “middle of an audit”. That they are very busy and when it slows down, she’ll look into it. It’s their mistake, make time. I’ve been in customer service for 34 years and am appalled at how the people at this branch handle things. In addition, they closed the drive through and very seldom have more then one or two tellers working at a time so the line is often very long. The branch managers response when asked about the lack of tellers was: “This is what they give us to work with.” In an aggravated tone. Again, unprofessional. I could go on and on. Bottom line: The people in the Texas City branch need customer service training in the worst way.

I have never had the worst customer service experience in my life until I came to this Bank of America. I was cashing a check for my boss and I asked for a receipt from the teller named Norma and she got an attitude with me telling me that she does not have to give me a receipt that my cash was the receipt. And when I told her okay it's not a big deal attitude not necessary she started telling me that she did me a favor by not charging me the $5 fee to cash it. And I again told her that that was not necessary. At that point I asked for her name and she threatened to call my boss because and complain about the way that I was quote talking to her unquote. And that point I was like excuse me I just came to cash a check I asked for something you got an attitude with me when I asked to speak to her boss she handed me a card to contact customer service. Speaking of customer service there's a line for the tellers a mile long because she's standing outside getting flowers from her boyfriend. When I called back to speak to a manager she's the one that answered and decided to tell me that she was a manager and told me that I needed to call later. I guess that since this is the only big branch Bank in the area they feel that they can talk to people and treat people any way they want. No wonder the credit unions in the area get all the businesses.

This has got to be the worst bank on the planet!! Not convenient at all! What bank closes at 4p and has no drive thru?!! I have to rush from work everytime its pay day because my payroll check is a BOA check and that's the only place I can cash it. Oh and in order to get my whole check, I have to cash it and not deposit my Bank of America check into my Bank of America account because they'll hold most of it except forn$200! IT'S YOUR CHECK BOA!! You shouldn't be holding it! You know if my employer has funds!! I swear, if my employer didnt give me a BOA check every 2 weeks, I wouldn't even look your way! HIRE MORE PEOPLE TOO and quit being so quick to say NO all the time! I have plenty of horrible stories about this bank!!

Thank you so much Miss Chantal Elliot, BA Relationship Manager, for providing an excellent and exceptional customer service. If you need banking assistance I would highly recommended you to see her.

I told the lady I have questions about my insurance and she cuts me off INSURANCE? THIS IS BANK OF AMERICA!!! I calmly reply yes insurance for my home. She speeds through who she could connect me to and promptly hangs up in my face!!!