Bank of America (with Drive-thru ATM) Stantonsburg Rd, Greenville

I had a check I needed to deposit issued from a foreign country in foreign currency. I was unfamiliar with the process, but Ms. Estrella with the very helpful assistance of Ms. Erin Cox got it done quickly and professionally. Also, I was hesitant to go to this location because of all the negative reviews of this particular bank. I’m glad I went anyways… I was greeted immediately upon entering and directed where to go and then the above mentioned ladies did an amazing job! So I dunno if they’ve had bad days before, but my experience was nothing but productive and enjoyable!

Now, i am not sure why i see a few negative comments, but i was just there a day ago. Met a mgr., supervisor,of the bank, by the name of Janet. She was so nice, quite well-spoken, professional. Then, i am meeting a nice lady named Deb. Richard, was the 1st i've spoken to, on depositing a 7447.00 partial suit settlement check, while i was visiting nice part of Rocky Mount and i urgently needed some cash out of my check, to pay my mortgage, at Rocky Mount, Wells Fargo, but i only bank with Bank of America, for a while now. I went to BOA to cash it, or deposit, while taking some cash out for the mortgage. Rich was so nice. I left the rest in my account, to continue to wisely save, to build off of. Richard was very helpful, told me, just to bring I.D. since i did forget, back home, the red colored-ATM card, but i had credit card on me too. Rich said, as long as there is '''Enough''' funds available, it should be cashed etc., i told him the amount, so i was happy to hear this. DEBBIE was the bank teller. Quite professional. I was able to procure from my account once deposited,took out immediately same-day 860 in cash funds, from my settlement check, as the check was drawn off of Bank of America, from insurance company,etc., and Debbie was so helpful, nice. Honestly, I have never had such an easy pleasant experience, at a bank, except my local suburban NJ,NYC tri-state area.' Thanks, BOA. I look forward to stopping in, utilizing your branch, when it is warranted, when i visit NC, again, if i do, if not the MOBILE banking device, Debbie mentioned. I didn't even think of it, the utilization of BOA APP MOBILE on my phone, but nice to at times, just walk into, or utilize the drive-thru, at a local or out of state bank etc., on the road or at home, so i did. Now, this is how employees, at a bank, or ALL businesses SHOULD handle people from ALL walks of life.'' I personally had to say publicly, a genuine thank you. Stay exactly how you are, in life. You shall be blessed, on how you're treating people, equally and respectfully. Keep smiling. Life is too short not to.God bless us all. Stay happy, healthy, and safe, you guys. You're awesome at BOA. Stay respectful, and you'll be blessed for it.'' Thanks, to all at the Greenville Bank of America. Bye now.

Really friendly staff, never had any problems with this Branch. Excellent service

This branch closes at 4 PM Monday-Thursday and 5 PM on Friday Closed on Saturday and Sunday. The hours of operation is not ideal. I tried to deposit cash into an account that was for a family members. I had the deposit slip completely filled out including account number. I was told that they only allow deposits of cash if the account owner only make a deposit. What type of bank doesn't accept cash? I was told by the teller, very disrespectfully, that I had to have a check or money order. When i returned with a check, the same teller looked at me and continued to pick at her nails for a minute. When she called me over she was very passive aggressive.

This location is particularly difficult to get out of at the wrong time of day due to location. It's a smaller branch, so there's usually one drive thru and two front tellers working. This can mean a longer wait for service if someone ahead of you has a more complicated transaction, but the staff is competent and kind. They have never left me feeling as if I'd been forgotten, or was less important as a non-account holder. BOA charges a substantial fee for cashing checks without an account, but these ladies are nice enough to waive that if it's a low dollar amount check. Gretchen particularly is always pleasant to work with.

Sadly I have to give them 1 star even tho they deserve 0 stars. Bank of america is nothing but a joke, I signed up to get a credit card with them, said it would come in 5-7 days. 14 days later, still no card. I call and they ask me if i wanted to pay $15.00 for expedited shipping on the new card, I told them i'd like to speak to the supervisor, however the tone changed then and they waved the fee. This was Thursday, The New card was suppose to be here Saturday, Now I get a email saying It wont be here until monday because of a delay. Never would have opened an account with you all if I knew it would take me about a month to be able to use it. NEVER AGAIN WILL I USE BANK OF AMERICA FOR ANYTHING.

Couldn’t have had a worse experience, I’ve been with b of a for almost 20 years and they wouldn’t cash a check. Very condescending, I know with thing the way they are it takes a lot longer to actually get to a teller but it’s 100 degrees out side and they didn’t have the common courtesy to even put the ac on for when you get inside. If I could give negative stars I would, closing my Bank of America account and moving on

I would never keep the bulk of my monies there because it would take the bulk of my time getting it out! Plus there saving rates they give to their checking accounts are the lowest in the country. They try to force you into a Meryl Lynch account before they give you any decent Money Market yield. But then Lynch will charge you outraigous yearly fees that are out of this world also! That is rediculous.. Capital One give me a much higher yield.

They are having people wait outside in 90 degree heat because they are only letting in a few people at a time due to Covid. This branch has a drive through - why aren’t they using it? Or they should have people take a number and wait in their cars instead of in the heat/humidity/ rain for an hour.

THEY NEED TO CLOSE EVERYONE OF THEM DOWN I GREENVILLE NORTH CAROLINA!!! CLOSE WHEN THEY WANT TO...15MINS TO 5PM!!! I'LL NEVER DO BUSINESS WITH AGAIN IF THEY'RE THE LAST BANK IN THE WORLD!!!