Bank of America (with Drive-thru ATM) S Frontage Rd, New London

We had a very pleased experience at this branch. we didn’t have an appointment, but we didn’t have to wait to long. the service was great and staff was friendly and helpful

I had the first appointment at 9:00am so I was there 10 minutes before, so I waited until they opened up. So when they opened the doors I walked in and take a seat and wait, so after about 5 minutes another person walked in, the lady who checks the person who is first or if you have appointment came to ask who was first so I said me and I have an appointment at 9:00am so the other person said (I have an appointment at 9) so she walked in to the office and decided to take the other person first even when she knew I was there before they opened. But the worst thing was when she saw me get up and walked out she comes to me and said you would be next! What we can help you with? I'm like (really) I been there a couple of times and I see the same lady doing the same thing with other people Really disappointed.

I once have this bank a 5 star rating but now I wish I didn't have to go there at all. Ever since covid it has been terrible. One teller and lines out the door. At least the Groton branch has two tellers and the line moves quickly.

manager named Tom or Thomas took my check said cannot be cashed now my boss is special needs so the signature was off come to find out after all the end but not by much and was nothing but rude to me look at me like I'm a criminal would not let me call him or they could call him from the number one file to verify had to have him go through the 800 number to be verified not to only be the next disconnected but he was nothing but rude to me and she's not even being a manager there stuff like that happened he is disabled and that should be in the Bank of America notes cuz there's never been any other problem cashing checks at any other Branch except this one that guy should not have his job and the scene that was caused should be disgraceful all the looks I got from everybody is embarrassing just the way the manager was talking to me

I wish I can give less then 1 star . cause my experience with Alicia bean . zero knowledge so rude . manager always so good. manger deserve 5 stars.

I went to this bank more than three times to change my pins. Every time I’m getting “someone will be right with you.” Twenty-five to thirty minutes, nobody should. So frustrated!!!

I love this Bank at this specific location. The people who work here are all great, friendly and helpful. There's not usually a long wait at all.

9 people in the line and 5 workers that sitting down with only one person getting the customers!

Customer service EXCELLENT. Staff friendly and hard working. Highly recommend.

Have to waist hours in line, shortage of cashiers & staff