Bank of America (with Drive-thru ATM) Nw Chipman Rd, Lee's Summit

This was the first location that wanted to hear about our cashier check!!!!!!!! Had been to two previous locations of BOA both said they have no money not even $5 to give then could write me a new check and I could continue to go on to however many more locations to get the rest but this wasn't even an option with them. I come to this location after being recommended from my own bank that it is the better branch to visit. It took a bit but as expected they did it! They cashed the entire check and it was a fairly large one at that. BOA is still a hard pass when it comes to actually trusting them with the importance of my financial needs. But this location helped me and my opinion is a direct reflection during my experience with them today during the visit. Way to go BOA crew at 10:00am on 5/17/2021 you guys rock!

Should be 0 stars, any time I come here there is one banker "working" but always busy.. the other "banker" stands at a podium and greets people and tries to set up appointments.. instead of taking 5 minutes out of their day for a 25+ year client with multiple high value investment accounts and such.. absolutely pathetic customer service. Surprised I still do any banking with BOA. Good thing I didn't open up my business account here. For the record, he said he could help me just not at this time, I guess he needs all the time to say welcome to the 1 person who walked inside Edit: just going to take the day, go to another location and close all my accounts and move everything to Community America 👌

Came in today to move some money around and was happy with my experience. Despite having an irrationally loud and angry customer, Laura kept a cool head and handled the situation with grace and got me in and out quickly. Kudos to Laura!

"Sad" 'I wanted to cry': Bank of America closes woman's account without explanation, despite her needing money for surgery

I have had a very negative experience with this BOA. Typically we use the BOA on Langsford. During COVID19 times everyone seems to be short and rude. I was outside standing in the heat, until it was my turn to enter the establishment. They had two lanes open, as far away from each other as possible (which I appreciated). I saw a patron getting ready to leave so I stood in his line, at least 12 feet away from them. Then what I hope IS NOT a manager, hollered from behind the counter "STAND IN THE MIDDLE BY THE DOOR" as she walked around the counter discussing what she should order for lunch with another coworker who appeared to be doing nothing. I approached the teller when I was asked to and I expressed my frustrations, recommending they put a sign or stand out so patrons knew where to stand to follow their guidelines. He ignored me, I asked if he heard me and he made up an excuse about not being able to hear with the masks. I told him I am happy to speak up, I explained once more what was going on and he said " Well, you're all done now, thanks!" I reported this to BOA customer support and they literally laughed at how I was treated, it was so shocking. Never heard any follow up back.

Apparently this location won't work the last bit of their shift. Only came here to open an new account because of fraudulence on our original and the ones closest to us are temporarily closed. Told to open account online. It took less than 5 minutes online and Bank of America couldn't have A)said the online option on the phone so wages weren't lost trying to make it in before FOUR P.M. while dealing with fraudulence or B) taken 5 minutes WHILE STILL OPEN to help.

I was going to this location today (Friday) to see a personal banker because the Langsford Branch is closed today, Saturday and, of course, Sunday! Because of heavily negative reviews ( I noticed the 4-star reviews have no comments... conveniently odd) I will wait for Monday when the Langsford location is back open!

Honestly if I could give this place 0 stars I would. I do not personally bank here but every time I come in generally to cash a check I got as a gifts, I get hassled about not having a bank account through Bank of America. On top of that they charge ridiculous fees like $8.00 to cash a check. I wasn’t aware of the fee and the teller talked to me like I should have known. Super unwelcoming and I’m not really sure how they stay in business let alone gain new customers. How about you train your employees in customer service a little better.

The tellers don't know anything about how the business works, they aren't compassionate by any means. We all know this bank is terrible but they can at least try to please their customers.. But forget it. They are often rude and often refuse to do anything to help. I will be looking for a new bank for sure just do yourself the favor and either wait for another bank or get chime card. I regret opening an account with them.

Zero stars isn’t an option, so I’ll settle for one. This isn’t a review about a specific location, but more the institution as a whole. The hours are a joke. Anyone with a real job has no chance of making it to the bank before they close. Service fees are through the roof, and the customer service is subpar. There’s a reason the vast majority of their locations are closing down... Save your time and MONEY by banking elsewhere. You’ll thank me in the future!