Bank of America (with Drive-thru ATM) N 28th Dr, Phoenix

The worst Bank. Always a terrible long wait. They have tellers just walking around don't look like they are doing anything for the 30 minutes I'm standing in line. And then there is only ONE person at the window. This is number 1 reason why I do not want to switch to this bank. But there are many more.

I wish I could give zero stars. I only come here because I have to for work. 40+ minutes everytime I come in. There is never more than one teller...EVER. This cuts into the rest of my day & puts me behind.

Go to a different BOA location. Michelle was not rude to me but her attitude and demeanor were not what you would expect from a banker in a professional setting. Their system went down so I asked if they could setup an appointment for me at another location, I was told they could not do that and I would have to take care of it myself. Did I mention I had to call at least 7 times to set a time for my appointment before someone actually picked up the phone?

This location has given me terrible service. I go to this location for convenience and it has been a disappointment. My first time experience here I have waited a long time and they didn't have the denominations I needed for my cash back. It happened to me a total of 3 times that I have gone here. Just a few days ago I went in 10 minutes to close to exchange 20's for 100's and again they didn't have large bills because they were running low so I asked the teller how much can she give me and she said no larger bills? I wanted about $1700 in larger because I wanted fewer bills. And yet she couldn't satisfy anything. Very poor customer experience for a member that has been with you all for over 10 years

I had a large check that I needed part if right away. B of A was the issuing bank. Issuing banks are supposed to cash their own checks as far as I remember. I knew they would not have the full amount and I did not want to clean them out, so I did what I had previously done at Wells Fargo, asked for a portion in cash and a cashiers check for the remaining. They were willing to give me the cash right away, but wanted to hold the check 24 hours for the cashiers check of the remaining amount. I was fine with that. However, nit being a bank of america account holder they told me there was nothing they could do for me. That if I wanted to open an account someone would be there Tues to help me with that. Ridiculous! You are the issuing bank! You should cash your own checks!

Customer Service at this location is extremely poor. There is no way to talk to anyone at this branch. When you dial this branch's local number, you are always routed to the national 800 number. I wasted over 40 minutes and still wasn't successful in trying to get a document notarized. I set up an appt online to meet with a notary at this branch. The document needed to have a Jurat attached and I tried calling the branch several times over the course of the week to see if their notary can supply a Jurat but no one from the branch answered. I COULDN'T EVEN LEAVE A MESSAGE FOR A CALL BACK!! The day before the appt I spent 20 minutes talking to a rep at the national call center and she tried to put me through this branch and got the same 'no response'. When I showed up for the appt the next day, they told me the notary could not provide a Jurat for me. Talk about A WASTE OF MY TIME !!!!!!

BOA claims that customers are 100% protected against fraud on debit cards and they are safe to use online. I had a company based in Hong Kong clean out my account with tons of bogus charges and I filed a claim. I was treated like a liar and a criminal the entire time. Belittled, crossexamined and after sending in a letter and 30 pages of proof and supporting documentation surrounding my claim, I was asked -- to send in a letter and supporting documentation after waiting weeks for my money back. Anyway, after 2 months they denied the claim based on some screenshots the company sent in to counter my claim that made zero sense and proved nothing. In the meantime, I lost my apartment and could not pay my bills because BOA did not honor their protection promise. It seemed to me that they looked for every reason not to help me. So thanks BOA, you've helped CHINA ruin my credit, leave me without an apartment, and struggling everyday since this happened. This was my savings and all I had. Youre not good people. Youre not what you claim to be. You don't care about your customers. All I can say is I give up, can't get ahead in this worls when even the people you trust to protect your money turn against you. I hope you have a great profitable quarter and that China enjoys the money they took from me. They certainly knew what they were doing so I suppose they earned it.

Its a shame that I have to even choose a star. WORST customer experience EVER by a financial institution. The customer service is HORRRENDOUSLY UNPROFESSIONAL! The staff was not welcoming allowing me to first stand there looking for assistance while helping other customers that entered. NOT playing the race card--- but I had a 1940's moment happening. What a disappointing feeling in this day. After getting the attention of someone I was told they had no replacement cards at the facility. This was not the first or the second time this location has been without temporary cards and though I was failed twice before, the convenience of the location to my apartment led me to give them a third chance --- BUT-- as history is great record keeper-- AGAIN they proved to be substandard in there service to the customer. Awful -- AVOID this BRANCH!

Christine was very helpful over the course of several appointments needed to address our banking needs. Also, Michael another banker was very quick and thorough when we had to make some changes to an account. Overall very happy with my experience at this Bof A. Thank you!

The people that work here are incredibly rude and just simply don't want to help you. I came in because I misplaced my debit card and needed a replacement. When I told the teller the situation she told me that they were too busy and i would need to come back Monday to make an appointment to get a new card. I asked her if I could just have a temporary card until then and she said they were also too busy to do that. It takes 2 minutes to go get a temporary card and activate it. I recently switched to b of a and every other bank I've been with has been able to handle this problem for me with no issues. I will be closing my account.