Bank of America (with Drive-thru ATM) N Durango Dr, Las Vegas

Excellent customer service. Michelle was very helpful, and was willing tell help me. She had a lot of knowledge and got things done fast. Very impressed that we achieved at lot during 1h appointment. I can't wait to start my IRA, and mortgage application with this branch.

There’s always a line at this branch. Bank American general has very poor customer service skills. On average there’s at least five customers in line on any given day in any given time. I will definitely be closing my accounts and credit cards moving to Clark county credit union. Nevada State Bank. Bank of America does not care about customers whatsoever. It’s like this every single time I come here.

Horrible Experience! My appointment was a no-show, followed to two individuals including an assistant manager who are unable to read a birth date well enough to calculate that I am an adult and not a minor. Thankfully a Credit Union was able to help me.

The 90% they have only one cashier and is really rude the woman. If you don’t want lose your mental peace go to another sucursal

Worst branch of B of A I’ve been to. Things other branches take care of me for immediately, this branch tells me to schedule an appointment. Most recently, tried to make a withdrawal of MY MONEY and they told me I’d have to request MY MONEY at least a week in advance. I’m tempted to call the SEC and report the lack of cash reserves. Makes me wonder about their solvency.

Jason was so efficient, helpful and very knowledgeable. Made our meeting easy. We're glad that we're now part of the Bank of America family. Also their mobile app is simple, user friendly and easy to navigate. Thank you again for taking the time with us!

Love the service, yes, the lines are long and sometimes slow, but there are lot of people wanting to do transactions, my transaction was a pretty complicated so it took extra time, not their fault. Michael and the branch manager were very helpful, try going to US Bank, now that’s slow and poor customer service with no working ATMs.

This location does not like serving black customers. This lady told me the funds weren’t available in my account, which is crazy because I just payed bills & etc. I had to go to another branch and I didn’t have an issue. The tellers are also very loud I can hear everyone’s business as well as very slow. BEWARE IF YOU ARE A PERSON OF COLOR.

Extremely long wait times to make a deposit, Long lines, no drive thru tellers. Encountered an incredibly rude bank cop at the door today, refusing me entry two minutes before Posted closing time. He opened the door and yelled at me Saying that the bank closed.The volume, attitude, and tone of the message was unnecessary, rude and offensive.

There’s never a time that there is not a line at this bank. I’m absolutely going to close on my Bank of America accounts. What a joke.