Bank of America (with Drive-thru ATM) S Main St, Marlboro

I have made an appointment through Bank of America web site. The appointment time is 9AM. I was there at 9 AM and door was closed. I could see staff inside. I knocked on door, but nobody answered until 9:05AM. After I entered the bank, the person who I was supposed to meet wasn’t in the office yet. 9:15 I was told the lady won’t be there until late. I decided to leave and went to the other bank in the same shopping plaza.

I went in to get help applying for a business credit card. They were amazing inside super friendly and nice. I was told I would receive a call from the woman who helped me within 4 days which should be the time the bank decides if I am approved via mail. I never received a call. I called back in 7 days to talk to her. A different woman told me she was busy and would call me back. I never received a call. I called again in 10 days from when I applied. Same scenario. I called two weeks after I applied and the same scenario happened except this time the woman said she was busy, I complained enough on the phone long enough for the woman who originally helped he yells she cannot talk to me about it and I have to wait until I get the letter from the bank in 30 days. So now I'm waiting even longer for any decision when they have been horrible at communicating with me from the start.

It almost seems like they enjoy making clients upset and frustrated. I have closed my account here because I can’t take it anymore, ATM always down , no one inside can help you, if they close at 4:00 and you show up at 3:59 the door will be locked

Awesome people, professional and always ready to help. This branch is little bit far from me but I prefer to go there. Thank you guys 👍👍👍👍👍

The customer service here is terrible