Bank of America (with Drive-thru ATM) Anna Knapp Blvd, Mt Pleasant

I made really good experiences with all of the employees. They are friendly, very polite and personally.

My experiences at the closest BOA to my house are not good. Long waits, no drive thru, inconvenient lobby hours, and usually only one teller working during peak hours are all frustrating me with BOA. I dread having to go to the bank, and I usually leave feeling very stressed! I also do not agree with check policy; when I deposit a check in my account i do not have access to any of my money for at least two days???? BOA, you need to do better! Minimally, you should have at least two tellers available for customers from open to close!

Made an appointment with Aaron and he was extremely rude and wasn’t understanding to my situation in the slightest. He talked down to me for the majority of the appointment because I was having a hard time understanding what he was trying to tell me. He was very condescending and this was one of the worst experiences I’ve ever had interacting with someone who is supposed to be professional and is there to help customers.

John and Bank of America staff at Anna Knapp location provide excellent customer service!

This bank is the equivalent of a financial Walmart. The drive up windows are closed. Inside, there are six teller windows, yet only one is open. WTF? And, they close at 4pm M-Th! They close when many people are just getting off work. How can a financial institution like this continue to remain open? The employees are polite and appreciate your business, but nonetheless, it maddening!!!

Worst customer service. I’m the ONLY person in line and the teller is more worried about her vacation days and what day she needs off for Marks birthday then to help the customer right in front of her. If she wasn’t available she should have walked away from the desk or had a sign up but she literally finished with the customer in front of me and then just straight up ignored me. Didn’t say just a moment or anything and after a few moments of waiting I asked if she was open and she said it would be a minute, then went on to complain about how a coworker asked off every Monday coming up... yeah I could hear the whole conversation. Can you figure out your personal time off maybe on your personal time? I work in customer service and that would absolutely NOT be allowed.

I read these reviews and was a little hesitant to go to this branch. My experience was great though. There were 3 friendly tellers, no wait, and they were following Covid safety procedures. I’d definitely go back.

Long wait when they are actually open. One teller last time I was there. Limited hours making running a business very difficult

If your a business customer search elsewhere for a local bank... closed the drive up windows and rarely have more than one person working to do normal business activities. Takes over an hour to get change... BUT, they have 6 other employees that will ask you what you are there for, who can’t handle normal business activities

These folks are taking covid seriously, and I felt very comfortable here with enforced social distancing and masks. They clearly are tired of having to wear masks and social distance, and are doing what they can to crush this virus.