Bank of America (with Drive-thru ATM) West St, Annapolis

The teller counted my money 5 times and it was wrong. when she finally gave me my money after being there for so long, I had to get to my appointment. She didn't give me a receipt of my envelope nor did she ask me that I want one I did not know Bank of America do not give out receipts When cashing checks.I counted my money and it was still wrong, she cheated me out of at least a $100. I've been trying to call no answer, I live about 45 minutes away from that particular location and tried to call a branch manager to see if they can review the camera and check where it may have went wrong with the count. Now I gotta wait to drive all the way back out there just for them to probably put this in review or under investigation when I couldn't get them to do it over the phone .

The last three times I have came to this location and tried to have a simple service done (wire transfer, money withdrawal, etc.) I have been told they could not do it. Every time I was told I could not have the service done without an appointment and they could not offer me a same day appointment. Banking is time sensitive and not being able to do a service same day is very inconvenient. Every time I drove directly to the other Parole location 1 mile down the road on Forest Drive and they happily helped me with whatever I needed. Don’t waste your time going to this location anymore, just go to the other location on Forest Dr to have a good experience.

I felt motivated to write this review after leaving Severn Bank, where I always have a great experience each time I go for my business account, my experience with BOA is quite different. The fancy upgrades to the interior can not replace good customer service. My less than friendly teller combined with an armed guard in full tactical gear (with exception of helmet) is not type of banking experience that makes me want to come back to this location. I’ll give it two stars for the decor alone.

Back in 2014 I had to open my first account at BofA. But my shoes came apart as soon as I left mall. It took me at least 15 minutes to get to the bank barefoot. So I finally made it 1 minute before the closing. I don’t remember name of the banker, but he was so happy to assist me. He wasted about 30 min to help me out. He could be home by this time having dinner with his girlfriend. I have to mention that I couldn’t speak any English at that time. Thank you for the patience. Great experience.

Only (2) atms… The layout of the atm lanes is ridiculous. They need more lanes in addition to a bailout lane.

Managers walking not helping at all the teller section. Only one teller working

sooo slow no employees 1 hour wait for a deposit

I have been banking with BOA for 20 years. Always a disappointment.