Bank of America (with Drive-thru ATM) Peachtree Pkwy, Norcross

Staff are super friendly and welcoming from the moment you walk in to the moment you go up to a window. I deposited some cash the other day and it was a smooth process.

If you want a bank that takes money out of your account without any notification this is your bank! I filed a claim in October of 2020 to be told that the funds that was reversed was permanent December 2020 only for them to take the funds back May 2021 due to a duplicate charge being reversed. The funds were taken without any type of notification! None at all. The only time a notification was sent was after the fact I called and had the account reviewed then that’s when they typed up a quick letter and sent it the next day! When I called back to confront them again I was then told it was no documentation from the reps I spoke to the prior day!!!! I was told this is just how the system is designed and it wasn’t illegal! You can’t just take funds from a customer account without proper notification!!!! I will be filing a BBB complaint on this bank!!!! Without notification it’s called stealing not reversing!

I am thoroughly impressed with this location. I called an needed to get a check endorsed that I had been having a very hard time with. Monroe, the branch manager went above and beyond to make sure everything happened in a direct/timely manner. His professionalism and concern for my task was top notch. Highly recommend.

Shanice helped us open a savings account for my children . She’s amazing ! She was so helpful and sweet!! Well informed about all banking services. I’ll definitely be asking for her help for all my banking needs at this location.

Bad location, horrible congestion, and poor ease of access. Words do not describe the level of incompetence displayed by this financial institution and the staff at this location. There was no ownership, empathy, or customer service whatsoever on top of ineffective communication. I applied online for a checking acct, got approved, created user ID, had acct #, etc. I go to transfer funds and I got errors on both the app & site and was told to call in, I do, I Am then told to visit a branch with two forms of ID. Get to this location-go to teller window 3 people behind the glass (1 is allegedly the manager -keep this in mind). I tell her what happened she goes out and speaks to the banker and I go inside her office next. I’m told “I” did not fully complete the application, it had missing info o_0 – interesting- not only do I have an approval e-mail as well as an acct #- does that make sense to you? Me either. She says, there is no contact number – how when I received a text to access the online account – illogical conflicting incongruent info. What incompetent IT programmer coded this site... She says the acct will be closed for failure to provide information (LOL)-& she could open a new acct in office- I did not have the offer letter with me for the promo code & the “offers” she could find did not match- I asked if I could run home and come right back, literally around the corner – she says no availability and I could come back NEXT WEEK with the offer letter or 3:00 p.m., several HOURS later – I couldn’t believe it. She escalates & brings up her manager – go get em them since you are incompetent -I’ Am being told it is my fault, I made the mistake, and when I challenge their ridiculous responses, as with most dolts – they deflect. The story continues at another branch but follow the story it is a real knee slapper – she gets her ‘manager’, both were unintelligent, combative, dismissive, and emotionally vapid. A “manager” should have said hey I apologize, I know this is frustrating, please run home grab the letter and I will take care of this for you. He says appointments are based on her availability o_0 -HOW is she the ONLY “banker” and she has a “manager” who can not do what she does and MORE – they act like they were doing me a favor- heaux please. ******************************************************************** Continued from a previous review at another branch in the area. I arrive in a haste (People have expletive to do) – already annoyed, I choose self-service for a REASON – I do not want to talk to you or answer your prying questions just open the expletive acct. Why offer online and have all these irritating hurdles. I explain to him the story – it takes him nearly ~30 mins to open the acct – I did it online in under 3. Now mind you they said the old acct is going to be cancelled- so (LOL) I had to setup a new debit pin and user ID – well go figure the username was not available! We have enough password/logins as it is- so annoying- he finishes – does not take my cash deposit and provides me a slip and sends me to WAIT in line. I get to the line she wants to take my ID and walk away to another room LOL- I bank with 4 other institutions & you only need your ID if you are accessing acct info or WITHDRAWLING funds – I have NEVER needed to show my ID to DEPOSIT CASH into a bank acct! I had the acct NUMBER and the $ - it does not matter WHO I Am – the expletive. I get home, log into this “new” account under a “new” ID – low and behold wouldn’t you know it- the “closed” acct is SHOWING -I can’t make this up- first of all – it’s a different user ID so how the expletive is this even connected. I transferred $ to this “closed” acct no problem – how… why is it even linked to this new account after going through the third degree of setting this stuff up, I will more than likely close the account – for piss poor service. Trash

Everytime I come to this location, I am let down! I made an appointment for a notary at 1pm, just to come and be told I needed to wait 25 minutes because a new customer was opening a new account. No empathy from anyone. I guess only new customers matter and not loyal customers.

This bank is always closed, they always have a line and it’s always just a huge inconvenience to get anything done. Whenever you try to go inside to get something done they act like they don’t want you there and want you to use the ATM. I will be closing my account within the next few days. Horrible! Run to another bank!

I have outstanding service for many different transactions. The staff has always treated me very well. They have been efficient and competent in fulfilling my requests. I favor this branch and staff over all others.

While I am a Bank of America customer my experience at many branches has been negative. This branch is different, and it kept me a Bank of America customer. They meet you at the door with a smile and always treat you like a valued customer. They do banking like banking used to be done.

The manager of this branch (Mr. Austin) seems to think he's his clients' father, rather than their banker & partner in business. His personal offense at our attempt to understand a situation, and his habit of patronizing interrogation was astonishing to witness, as I'm accustomed to the highly professional brokers at Fidelity. He refuses to allow his experience and intelligence to guide him, relying solely on formulas, even when circumstances dictate a different, more customized approach. I don't know if this latter point is his fault, or simply a result of being part of a massive bank that generally views its customers as numbers, rather than clients. I would never willingly choose to do business with any organization under his leadership. To his credit, he did attempt to communicate what was going on, and met with us repeatedly as we attempted to understand his inability to rectify an absurd situation, but his actual success in communication was not high, mostly as a result of choosing imprecise words and phrases that left us guessing incorrectly his meaning, and his taking personal offense yet again as we attempted to clarify what he actually intended.