Bank of America (with Drive-thru ATM) E Us Hwy, Independence

Sorry I cannot give this a zero. Should of known I was going to have problems when I first walked in. The employee at the front desk was leaning on her elbows and did not stand up when I came up to her. Asked me what i needed in a slightly perturbed manner. I told her I had several documents I needed to complete. That the documents were sent from Bank of America. I handed her the first document, a distribution from my deceased mother's cd, she looked at it and said, " I've never seen this before." RED FLAG! Then said, "Oh, this is for a minor." I told her no, it is for a distribution from my deceased mother's account. Rest of the paperwork has already been filed with Bank of America. She said, so I just need to mail this in? No, i can sign it here and get a certified check for my distribution. She then handed me back the document. The other document was to change the signature on the account held by me and my mother to just my signature. Told her I needed to change the transfer upon death information. She first said i couldn't do that, then said I needed a banker to do that. DUH - WHY DOES SHE THINK I CAME INTO THAT BRANCH. At this point I said, "Thank you, but I am going to a branch where they know what they are doing." And walked out. When i said that she finally stood straight up instead of leaning on her elbows, which she was doing the whole time and watch me walk out. A second employee was standing there the whole time and never said a word. After reviewing the reviews here, before I left this rating, I am now not surprised at the "service" or lack thereof I received at this location.

If I could give 1/4 star I would. Today was the second time in a row that I walked into this branch and was treated SO rudely I was dumbfounded. If you are thinking about opening an account with this bank, go somewhere else... really. The last time I went in to cash a check and they told me, "we have no access to our cash right now". What? Also, the description on google says "drive-thru services". Nope. Go ahead and get out of your car and walk in for the simplest transaction. 90% of other banks still have their drive thru open so do yourself a favor and go there.

BoA ATM are the easiest & best way to go! Deposit cash, checks, withdrawal money, check your balance.. what more can you ask of a bank. Best ATM bank I know. I've been with them for 24yrs. Honestly, I'd rather do the ATM because a while back I went inside & had a problem with the teller. She was a very rude girl- Over me cashing a check & I had to write my last name in the "pay to" line because the person put my maiden name on check by accident. I told her I've been with yall for 22-23yrs and the ATM takes it. She wasn't happy nor would she let me cash the check. I almost quit the bank over it. Still deciding... already opened another account with a different NICER bank. Not sure what I may have up my sleeve. However, before this BoA has been Great to me!!! Though they have no problems hitting you with $34 overdraft fees, multiple times in 24hrs, even if it was $2.00 short. Come on yall! People are struggling and for you to take that kind of money from our pockets when we didn't/don't realize we went $2.00, or however much, over in our acct & evidently we were broker than we knew so you just take it & make it worse & harder to cover due to your HIGH CHARGES. Which takes time to recover from, due to your fee!!, & it's not like we weren't coming to deposit more money & fix our issue/mistake!!!! This is how banks do you.. they want your money in every way they can grab it. Who's literally robbing who here..???.... I understand a fee but $34?? Pityful & you should be ashamed. It's the mean teller that has me mad so she caused this review.

I'm giving 5 stars because of Melissa, the manager that helped me. She was straightforward, knowledgeable and honestly uplifting with my current situation. The world needs more professionals like Melissa so thank you!

Opened a new account with them, (I already have a checking and a savings it was a secondary checking) did not get sent or notified of a pin for the card. instead on the card activation letter it says I will be mailed a pin but it has been 2 weeks almost and haven't received a pin. no biggie except I've tried calling to get ahold of someone to set it up but no one answers the phone at this branch when I call it, and if I go through the automated voice prompts all it wants to do is re-mail me a pin. that doesn't work or solve any issues when I cant use my card that I have NOW. So I use my lunch (I work business hrs. M-F 8-6 so I am never "free" during their hours) to go there, and instead of being dealt with by a teller I am simply "checked-in" and have to wait. no biggie. but there are TWO tellers not doing anything while there are two people in the offices and one man in a separate cubicle (he's irrelevant in this bc I don't know what his title is) but one of the people in the office has an appt that shows up and he is working with them. the other person is a lady that is on the phone with someone about getting an appt set up (so obviously their phone's work, don't know why I could NEVER get ahold of anyone). she comes out and takes the lady that is waiting with me (she is trying to open an account - which is like a 30 min thing) so I am a little more irritated now (waiting 15 min already) - like if I was sent the pin info from the beginning or if someone could answer the phone this could have been resolved. My pin situation was a 5 min thing TOPS, but instead they have tellers twiddling their fingers when they could be helping people. This is not directly against the tellers that were there themselves, they do not have control over their job duties. But if BoFA is going to terminate the drive thru services, not provide pins to new cards, not answer their phones, or fail to use basic understanding of people's time then why bother?? Never really had an issue with them before, but as someone who has been a customer for years trying to remedy something that is not my fault, VS you (BoFA) favoring someone who is not even a customer yet seems off. Also please learn to prioritize and service your patrons better. I have to use ANOTHER one of my lunches tomorrow (I set up an appt this time) fixing an error on their part rather than having a true lunch.

Couldnt help change my number and even let me pay my auto loan from another bank card… horrible service!!!

Had issues getting a mobile deposit cleared and the manager Jessica Larson and Tina were absolute unprofessional pigs would not even consider helping me just wanted to argue how they couldn’t help me in front of whole bank, Called customer service myself like they should have done and got the situation quickly rectified (just like i told them would happen) with no help from them then closed my 20 yr account. Will never do business again with Bank of America due to Ms.Larsons unprofessional and amateur conduct.

Today we spoke with Jason Brant at the Independence Missouri location, he was so patient and deserves recognition for his excellent customer service skills and expertise. He spent over an hour trying to reach a representative as they were being difficult to deal with regarding transferring us to the correct department for our issue. What a huge help he was and thankfully because he was diligent and knowledgeable it was taken care of! Thanks Jason

So I stop in on a Friday afternoon after getting my check. I'm not a firm believer in the banking system so I don't currently bank anywhere. It's places like this that make me that way. I only came here because this is where my employer chooses to do business with. I hand them my check and just asked to have it cashed. She promptly takes my check and asks for my I.D and right thumb print. At no point in time does she mention a fee for cashing a check. She gives me my cash and I start walking out and realize it's $8 short. I tell her and she then tells me about the fee. I would have never cashed a check there if I had known it cost so much. Little Ma and Pa banks don't charge that much. I'd figure a bank with as much as these people they could afford to let people cash checks from their own banks for free. Hell no it's $8 bucks. That's insane. Never again. Banks are the real criminals.

By far the worst service... All I need to do is change the pin to my debit card, which I didn't receive when my new card arrived. I have to visit a branch, that's only open from 9am-4pm SERIOUSLY??? What about people who work during the day? Forget going on lunch the wait will be at least an hour and a teller can't reset a pin.. GO FIGURE.. So while you sit there and wait you see 3 BOA employees standing around. You being short staffed is not my problem.. What ever happened to customer service? I have an appointment tomorrow, that I had to take off work for.. So we will see.. I may be writing another review. INCONVENIENCED CUSTOMER