Bank of America (with Drive-thru ATM) College Blvd, Overland Park

I have been banking with BOA for 20 years. I’m finally done. The management is just all around incompetent and do not know how to treat their customers. Rude, arbitrary and lazy.

This really is a terrible branch, but it is 2 mins from work, so I often visit over my lunch hour. Save yourself time and frustration and visit another branch if the ATM outside is not working or can't perform the service you need. Always only 1 teller (older woman) - who doesn't have the authorization to deposit my paycheck?!? She always needs to get the "manager". After waiting the manger appears always try and sell me something (credit card, ect). Clearly, this is just a tactic to waste my time on products and services I have no interest in. I have tried to get help with account issues, and their customer service is a joke. They will not answer the phone- message tells you schedule an appointment. When you go online to schedule an appointment with 1 of the 3 employees listed- there are no appointments available- for weeks!! So, only bank here is you want be be hounded for credit cards, but not for actual banking.

I am not surprise the low rating on this branch. Couple of days earlier, I went to the branch just to deposit couple checks, a teller just tossed me a sheet to fill out and left. I had to wait for at least 10 minutes after filling the sheet out until the teller returned. After returning, the teller was completely distracted, tried to rash through this very simple task, and missed calculate the total amount to $100 more in deposit. I should not have pointed that out to avoid the trouble on the teller side. I am wondering how much customer service education that the bank gives their employee and what are the standards the bank used to hire the the employee, not something other than customer service skill, I hope?

WORST BANK EVER!! I went to cash a check and I have never felt so insulted in my life! The old lady treated me like a criminal from the second I walked up to the counter. One week later I went to cash another check from the same customer. Even though they had proof of the previous check on the computer, they made me wait 25 minutes while they went and called my customer. I will NEVER accept another check from this pos bank AND I will NEVER step foot in this bank EVER again! HORRIBLE EXPERIENCE!!

WARNING! Be careful when you try to make cash deposit to this location ! I went to bank counter and deposit cash, later on I found out that the amount didn't showed on my balance. So I went back to there and wasted my 1 hour to figure this out. One of their manager, Sam, told me that their system automatically removed my deposit from system! This is too crazy and I never heard about this happened in my lifetime.

Manager name: Anthony , he doesn't know what he is doing ,also he needs to get training from the Teller girl how to talk with clients, , teller girl was amazing and true asset for company, she is very nice and professional while helping me to withdraw some cash. Gina was not able to help and called him to help as her manager , instead of resolving the issue (he is the manager ,he needs make sure Client is happy) he just ignored and said we can't do that. i asked them to give me a simple letter or document says i have this much money in my account . The ones they showed didn't work for me. I went to the different office located in State line , girl name Amanda was amazing and did all work the way i wanted. I went back and showed to Gina the document that Amanda gave me, both said we had too, then why you couldn't give or provide it that time, you are the profesional you need know what you have and what your clients want. Anthoney is very unprofessional, i have been there a lot and other employees are awesome.

I went to do a wire transfer and to be told "come back another day, and book an appointment" is garbage. a wire transfer should be able to be done by a teller.

This bank is crazy. I went in to cash a small personal check drawn on an account at their bank and I had to meet with a banker first. And I had to wait 30 minutes to do that. It’s humiliating to me and to the account holder. Omg someone can’t write a check without that being suspicious?? Stupid.

Moved here from Colorado. Brandon Barrett helped me open a checking account, build a savings plan, got me a money back 3% card, and is helping me fix my credit to buy a house. The bank staff was super friendly, Allie the manager was great. Thank you!

Worst branch I’ve ever been too. Brought in change from a fundraiser that we had last night to get it counted and changed into cash. Teller told me that they have to send change elsewhere to be counted. So people in a bank don’t have basic math skills like counting? This place is a joke.