Bank of America (with Drive-thru ATM) NJ, Lake Hopatcong

Worst bank service ever. My wife is on maternity leave and went to the teller to take money out of the maternity leave account that is issued on a Bank of America card. They told her to go to her own bank (Chase Bank) to withdraw the money, and refused to allow her to withdraw the money from a State Issued Bank of America Bank Card. We are literally using their account and their card at their location, and they tell us to go to the bank we use for our personal banking which is 20 mins away from here. This is why I’m glad we closed our personal Bank of America Account years ago and went with Chase Bank. Chase knows how to treat their customers and clients, unlike Bank of America. Took partial money out of the Bank of America ATM since the teller refused service.

I would have given this review a negative star, had one been available. The branch manger in this location has the worst customer service attitude, than I have ever experienced in my entire life of banking.....There is no debating this fact! Alas, a relatively quick drive to the Denville branch will provide the service one should expect from a customer service business....That branch manager gets six stars if it existed.

Really nice people! They are never busy here and you can walk in with all the questions in the world.

Absolute worst experience of any bank I have ever been to. I wish I could give no stars. I attempted to call customer service to complain 1st, but they refused to talk to anyone who does not have an account number. Two different customer service agents did not have the answer so they lied/made up an answer. Then we give all of our information to add myself to my fiance's account Just to be told that they cannot add Me to the count that day because there is no manager to override. I asked white needed to be overridden and they said that his address did not match mine. When we pointed out that his address and mine were the same they then said sometimes accounts just need to be over ridden. Can't quite tell if anyone they are knows what they are doing. We will be switching to another bank for Our joint account. So thankful that I do all of my personal checking and savings with provident bank NJ.

This is my bank very friendly helpful staff

Viviana Migliore the relationship manager at this location was above and beyond wonderful positive and helpful. We got so much accomplished because of her diligence and efficiency! Couldn’t say more great things about her. Thank you Viviana!

There has not been a human being available to serve customers since March! How can all other banks find a way to serve their customer's needs, but this bank can not?

only one teller which is also slow most of the time, not to mention most business day they only open till 4. I stopped using my credit card from them because I would normally waste too much of my time waiting in line to pay the bill.

The staff are great and always professional and helpful. The hours are terrible: 9 am open and 4 pm closed. Seven hours open to the public is not sufficient.

I’ve been to this bank only three times since I bought my house here two years ago and I lie to you not every time I went to make a transaction with the tellers I was told the machine was broken!