Bank of America (with Drive-thru ATM) W Dr Martin Luther King Jr Blvd, Seffner

Horrible customer service, no sense of urgency, suit walking around with an iPad incapable of preforming any customer service except to schedule an appointment at a later date-waste of money. Long, long time customers denied a 10 minute service because they didn’t have an appointment. ONE customer in the lobby at 2:00 pm. They don’t answer phones at this location so no way for an elderly person to schedule an appointment if they don’t use computers. One in a walker and the other in a wheelchair and couldn’t get out of the car. RUN, RUN FROM THIS PLACE. The epitome of big corporation that could are less about customers.

The branch manager it should be change since he does not know what is to statisfied the clients. Requested a transaction history with a stamp for a loan and refused to do it once the bank down the row was able to do it. His excused was that they would not do that in that location. Mr Branch manager you have to follow instruction and guidelines that Bank of American has. You're not the owner o a board member to please your self denying peoples request! Find another career if you're not happy with yours!

Not much has changed except that they no longer have a drive thru window and still rarely have more than one teller. AVOID this place on Friday. If you can bank during the week, you are looking at at least a 30 minutes wait time. Tellers there are even recommending that if you use Zelle instead of coming in. I would never have an account with them but my rent is paid in person, in cash directly to the lender's account and uses no other forms of payment.

I haven’t set foot in a BOA in over a decade. Unfortunately, I have a cash advance card connected to BOA. So I have no choice but to deal with them. I used to bank with BOA, but many years ago and I switched to Wells Fargo. Terrible customer service and shady banking practices haven’t changed. After the teller was rude and unable to help, I was sent to another location because “the machine was down.” I was there for a small cash withdrawal. What machine?? The cash machine? The cash was in the drawl to your right ma’am. Jfc.

I can’t stand Bank of America it takes him 5 to 7 days for any of my transactions to go through and then I end up overdrafting because of them I’m so freaking done I’m finding somebody else to bank with. They also charge you monthly if you don’t keep over $2500 in your account during the whole entire month

I am so disappointed right now. I opened my 1st Bank of America account in 2001. In October my account was compromised & thieves went on a shopping spree the day I got paid & spent $1208.39 in 5 stores before BOA asked any questions. This is not my normal spending habits. I have 4 children to provide for. So they did the right thing & credited my account pending investigation. Fast forward to today I get a letter in the mail stating the charges are correct & they will be taking the $1208.39 back. First of all my money is not safe from thieves in my Bank of America account, & secondly to add insult I assume they are insinuating I am a liar as well. I am an honest hardworking mother. Bad business Bank of America. Disappointed is an understatement.

I saw many bad reviews, but believe me, in this place you will get very quick and efficient service. I've visited this branch couple of time for financial services, all the time I've been addressed very quickly and all my requests has been completed very promptly. Jose guided the process and helped me very well about all my financial queries.

Robert put wrong company name on my business account and said he changed it, but my card and checks came back in wrong name. I have been there 3 different times wasting my time trying to get it handled and now they saying call another number. Ridiculous!!!

I'm a customer of Bank of America many years and every time you go in for a deposit the same issue...here we go...long lines and 1 teller...a customer came in while in line and ask to get change from a $100.00 dollar bill and got service before everyone in line...very bad customer support and service. Manager walking around and no help what so ever.

There’s a long wait time always and only one teller besides there’s more people working in the bank sometimes you catch them talking each other without care about customers bad service, at all Only good thing is they have clean inside otherwise I’ll prefer not to stop in this branch I’ll better drive to parsons in front of Brandon hospital