Bank of America (with Drive-thru ATM) N Homestead Blvd, Homestead

I've taken sometime to sit down and get my thoughts together about how embarrassing and poor managed this location is. I've been a Bofa customer since it was Nations Bank and NEVER had issues with any of my personal accounts. However, all that changed when I was transferred to Homestead and had to use this branch for our business transactions, deposits and change orders... There wasn't one day in 3 years that I didn't spend minimum of 45 minutes to an hour in line. Majority of the time only 2 tellers and the line reached all the way outside of the building under a relentless Florida sun and at times under rain. Why? why do you put your customers thru this ? just look at the google ratings of this branch 2.4, embarrassing. The drive thru was taken away and the business teller too, so there's is no choice than going inside. But God is great after 3 years of raising our voice and complaining our company as a WHOLE decided to migrate to a REAL BANK where the every day customers and taken care of right across the street with better service and with a business drive thru. But not everything is bad, the tellers are great and also frustrated, but they show up to work, do a great job and still smile at your customers. We are gone and we are not looking back, this location needs BETTER management that inject positive energy and boost the moral. I will still keep my personal accounts with Bofa since I rarely have to go into a branch to do any transaction. Read the google reviews, wake up and stop the disgrace that is happening at this location, if you don't care about your customers, do it for your employees, they deserve better. STOP embarrassing yourself and do something about it, your employees and customers would appreciate it. RIGHT NOW I WOULD GIVE YOU A ZERO, but it's not available.

Terrible customer service, horrible bank! been trying to get a hold with the bank for day and only got through a loop in there phone system, I had no choice to drive to this location in Homestead to figure out how to solve my problem, a business representative, her name Luz assist me, or at least pretended to do it. she was completely not willing to help, told me i need an appointment to talk her and i explain that i need to close all my accounts due to the terrible service and the fees i been charge every month, so she was not willing to do it from her computer, I had to do it from my phone. closing all my business accounts and personal accounts, this is one if the worst banks for people. do yourself a favor, go to online banks and open echecking account, they don’t charge maintenance fees. banks use your money to lend it to other people for high interest rates, do you think you should get paid to let them profit with your money? think about it.

This is how bank of america nickel and dimes their paying customers...... no drive thru ......... only two tellers to handle over 20 to 25 loyal customers at any given time. They should at least change their name to Bank robbers of America. These two beautiful ladies came in 5 years ago today to open an account and have knitted over 1800 sweaters and caps for their grandchildren they haven't met. .

It depends on the time you go there, and the day,it is very smooth and quick

Bad bad customer service the worst i have seen at bank of america location

After my past experience dealing with this bank I’ve realized how un professional the entire staff is everyone is on a different page and the managers are even worse I think the kind people at the teller know more than they do

Worst bank of America location in dade county . The management is so concerned about their numbers extremely understaffed 30 people in line and only to bank tellers . Always the same thing here, The few employees they do have try very hard but they make the tellers leave the counter to go on the floor for customer service. And they are not really even experienced in that department.

Worst experiences only two works attending had to wait hours in line

It's really sad how many elderly people some with walking sticks others with oxygen tanks & still have to stand in this long line that doesn't move as fast as it should. Only two clerks to handle 20 people. They shouldn't have never closed their drive thru, that way the elderly can come inside & ppl like myself would go through the drive thru. Bank of America needs to do better.

Long time client at this bank. Wanted to recommend someone for an ebanking account ,but seems to be discontinued. Other than that excellent tellers. Some I have known longer than others, all are great people. If I ever had a fee that didn't seem right or a charge to dispute always had someone to assist me.