Bank of America (with Drive-thru ATM) Eastbluff Dr, Newport Beach

We''ve banked here for many years. We recently received an email sayiing we needed to update info for our trust. We tried to do this through a phone conversation (which we were told we could do) but unfortunately they told us to make an appointment at a bank. Now we've done this and the rep at the bank stated "your trust was not structured correctly". We did this possibly 10+ years ago so the bank should have had all correct. Now both of us will have to come in to the bank again with our trust material and spend more time. Not something I really want to do. We do not utilize social media so we will not be contacting you through Twitter nor Facebook

Regularly having to abandon the line to drive to another location, this branch seems infamous for having 1 or 2 clerks on staff that serve business and personal customers all from the same line. They don’t walk complex situations over to a desk, instead you’re forced to wait - and wait - and wait

Only one teller too often and usually training a newbie on your clock . Lines long and people walking out. When you do get to an agent a ton of questions. Are you a small business owner? Why you should upgrade upgrade your credit card and there's an agent I'll send you over to.How about a home equity loan. There just like a greedy used car salesman.They must be commissioned based. That's why I keep my primary account at Chase bank.

Poor service my mother was in a wheel chair had to wheel herself to a kiosk while I was in the restroom. They can inform u to go to the kiosk but have no inclination to actually help you! Not to mention I was originally helped right away only to have the women who actually checks people in to reach us after we had been sitting for 10mins. Not ones to be observant

My business manager, Laila Kakar has always gone the extra mile for my company. She works extra hard to ensure that my company's best interests are priority 1 and always goes to bat with BOA HQ which can be a real challenge! Thanks Laila!

Usually long waits beacause they are very unorganized. I've been given misinformation many times. People here seem unprofessional and uninformed.

Terrible customer service in person. Very sad to be "disturbing" the teller on a Saturday. Wow.

it's a riot .. it's that simple