Bank of America (with Drive-thru ATM) NM, Albuquerque

I see why this place has majority 1 star reviews. I just moved to the area, and was trying to open an bank account. This place wouldn't answer their phones because I had questions before going down there. I tried for 30+ minutes to call, and every single time, no one answered. My spouse and I are both disabled, and without a car, so we had to walk 2 miles to ask them the questions we should have been able to ask over the phone. And when we get down there, both tellers we're ignoring us for their personal conversation. It took several minutes for them to acknowledge us, much less actually answer our questions. This place wanted to have us wait 5-10 business days for our money, if we opened an account with them. So they wanted us to deposit this money, and not have access to OUR MONEY, after ignoring us. We ended up leaving in tears, because if we were to wait their unreasonable time, we'll be homeless, because our bills are due before then. We only needed to cash a check, and they wanted us to wait 5-10 days for it, even with an account. That's just ridiculous.

I needed to get some cash out of my savings account, quite significant amount so I have ordered the cash and they scheduled an appointment for me to pick it up the next day between 3-4 p.m. as they told me that when they will have my cash available. Guess what: I came at scheduled time and they have no money!!! I showed up at 3:30 and they told me they are closing up!!!!!!!!!What is going on? I have $$$ on paper but I am not able to access?????????????MY OWN MONEY!!!!!!!!!!!

Bank of America has done an excellent job. They have been the greatest . This branch has great staff. Never have I had an issue. I got approved for a loan wow. Thank you bank of america.

They no longer offer drive thru services (with the exception of an ATM), therefore I had to step in to the branch to make a deposit since I didn't have my debit card. Update: Do to the response, I was depositing cash therfore unable to do so on mobile app.

I understand times are crazy and we’re in the middle of a pandemic, but it would be better if this branch just closed if they aren’t going to get more help. I never expect to spend less than 30 minutes but it’s usually closer to an hour because they only ever have one teller(who is the sweetest by the way) working. There is one lady who seems like the branch manager who always seems upset that I’m there (I take multiple deposits for work usually and get a large change order) who always takes my deposits then makes me wait to get change from someone else because she never has enough. It’s frustrating. Now I’m going out of my way to go to another branch and it’s inconvenient but at least the branch in rio rancho has it together!

Horrible banking experience, if I could leave 0 stars I would. I went in to have my debit card replaced I was told to wait and that I would be helped shortly. Great right? So after waiting, I was told by the bank representative that I would not be seen until 2 pm, a 2 hour wait. Mind you I was the only customer in the bank. No one else was in the bank, it was me the teller, and the bank representative. This was at 11:45, her reasoning was that she had an appointment at noon. It takes 10 minutes to give someone a temporary card. She had plenty of time to help me and told me she would help me and didn’t. She was extremely rude when I pointed out there was no one else to help she stated that she didn’t have the time that it would take longer than 15 mins to provide me with a replacement card. If it takes her more than 15 minutes she clearly has poor time management skills. I have never walked in an had to make an appointment to be helped. Nor did Bank of America notify me of this new process. (Which isn’t even a new process because I am writing this at another location where I am being helped as a walk in and I only have to wait for the one person ahead of me.) Her complete lack of empathy and understanding as well as her manner were really unacceptable. I work during business hours I rarely have an opportunity to make it to the bank. I can’t schedule an appointment because my schedule changes, I don’t have predictable time off and there are no accommodations for people in my situation? Really? I am incredibly dissatisfied with the lack of customer service at this location. If you say that you are going to help someone you should follow through and not make excuses for your inability to get a task accomplished in a reasonable amount of time. Edit: the second location I went to was able to get me a new card in 5 minutes. The person at the location on alemeda had plenty of time to help me but chose not to help me. Not only does she lack time management skills but also has poor decision quality. The people at the other location were shocked by my experience and told me that is not typical and should never happen.

Worthless financial institution, not even American owned, just partially, thanks Mr. Buffett and the "Motley Crew". These so called professionals would not give me a receipt for the $8.00 they charged me for cashing a check. I was told that it's not their responsibility for my taxes. What a joke, wonder if the IRS would like that reply. If you have an account with this Institution ask yourself, if it's the biggest, strongest, wealthiest bank, why do they treat account holders and non account holders different? Do you ever want me to bank here? Honestly I have had business, personal, home and auto loans @ banq of America. They treated my employees like criminals and made them line up in a separate line to cash their paychecks because they didn't have an account. Back then it was only $4, but I had 27 employees. What a great business partner. Strongly suggest pulling your accounts, they don't need them anyway. God Bless America.

They say "open" but for who? Pick up your phone and don't let it ring 30 times in a row. The service here is just like all the other Bank of Americas. You are just a number, not a CUSTOMER. They forget about sending me a replacement card and now this!

I tried refinancing my mortgage through this location and it was disaster. The mortgage officer took almost 3 months to get things together and the time for the loan ending up ending so we can to cancel the process. This has been utterly ridiculous and I’ve NEVER had a loan process go this poorly. I’ve been with BOA for years and this is the only location I’ve had a problem with. There’s no excuse for how poorly my account was handled.

The customer service with this location and pretty much every location is terrible. The way they do business is awful. I'm on hold with them right now and I've been on hold for over an hour and no one has picked up the phone. They suspended my card for no reason. And told me to call them and still have not answered. They are by far one of the worst banks in America and I'm definitely leaving them