Bank of America (with Drive-thru ATM) San Felipe St, Houston

They are very rude here and the banker did not want to help or work with me. She also had a very bad attitude. Would not recommend this branch of BOA to anyone.

Its incredible that I explain the Manager MOUTAZ M. That I needed a wire to closed on a purchase of my new home and Mr. MOUTAZ M. Told us we have to make an appointment. What is happening to Bank of America. We do understand the covid is changing our world, but what happen to customer service, knowing I had a closing today, Mr. MOUTAZ M. Just did not care we had a closing today. Supposedly we are VIP or Platinum and all for what... Thank to this type of management people is that we decided to close our account and find another bank that cares about customers, specially knowing the situation I was in.

What a refreshing visit! The whole staff was extremely friendly and helpful. The positivity in the room just brightens your day. Keep up the amazing work BOA! 👏 *NOTE - you can really tell the branch Manager Adam pushes this positivity and helpfulness.

Best branch of BoA I’ve been to. Amazing service thank you Ms Danielle.

Disappointing doesn’t even begin to describe the service here. The bank has closed with no prior notice or explanation to their clients! They have only listed an email address in the door for urgent appointments to access your safebox. If you email, you’ll receive an automated response that promises a 48 hr reply from an associate. The 48 hours turned into a week and after finally speaking with a live person, I secured an appointment for today at 10:00 am, to which I showed up only to see a closed bank! Is this a joke?

People can complain about being understaffed or slow but when this team is with you, they’re going to stick it out till they find a solution. So grateful for the BofA team here! They did a great job with a complicated situation and worked quickly to find a solution. Best group of professionals in banking services I’ve had the pleasure of being a client for.

the people are very nice but they only have two tellers working there: one at the drive through and one working the lobby. I gave four stars because they put forth a good effort to try and move things along. I've heard they never have more than two people working. If that's the case, why do they have so many teller windows?? They really need more people working the lobby

I wouldn't recommend going if you're looking to get in & out and on with your day. This is the closest BOA to my job that we have a corp acct with and change orders can be a nightmare. The drive thru wait is ridiculous to where I often give up and go inside and wait in that line as well. I expressed my frustration to the branch manager who was considerate with my concerns so I added a star for that. The tellers work at a decent efficiency, it's just have one work the drive thru and one working a line 5 people long is absurd and infuriating.

Couldn't have been happier with the customer service here. Lost my wallet while visiting from out of town and was getting nowhere with the phone representatives who apparently don't think it is a big deal for a business to go a few days without a debit or credit card. Special thanks to Valeria for going up to bat for me and my company. Sincerely appreciated it.

The bank is not full of people and not busy but I have been setting for an hour and a half and still haven’t seen anyone!! I am a preferred consumer too!! This bank is always like this!! Needs a good manager I guess!