Bank of America (with Drive-thru ATM) Tamiami Trl, Naples

My personal experience is consistent with the negative reviews. They do not fathom the concept of customer service. With COVID and the coin shortage I asked whether they might wave the need for their existing customers to wrap all coins before deposit it them. They confirmed they have a coin sorter but only allow their business customers to use it. There is nothing about being “ a preferred “ customer with this branch. I certainly understand why so many people are moving their accounts to smaller, friendlier, community banks.

The teller is standing there talking to her friend at the window and there is a line of 9 people just waiting. I've already waited 30 minutes and still can't get help. It's a Friday and there's one person here. If it wasn't for the fact I'm doing a business related transaction I would never ever come here. The cashiers name is Yane and while she was helping the elderly patron in front of me her response was rude and short as if she was doing her favor by being there. Then that same patron of the bank complained to the teller manager or whom ever she was laughing and making faces at what that person was saying while helping me. That's so unprofessional.

Understaffed constantly. Wait in line for 15 minutes and then they racially profile you. Waitched them hand over $10,000 cash with no questions asked to the guy in front of me and then they give me the Spanish Inquisition for trying to deposit $200 cash. Totally absurd. Very prejudiced employees Very slow poor service. Typical bank of America, I've experienced this behavior from New York to Florida.

Eric and Angel were very kind and professional. Even going so far as staying well past close to finish setting up my account and helping me understand the ins and outs of what BoA has to offer. I'm very happy with the service I received today.

Always short on staff !!! Today it’s friday 3:00 pm and they have 1 teller. That’s so disrespectful with the customers

Good service. 24 hours a day atm with check deposit box.

It's the worst costumer service. The manager doesn't have any manners when it comes to customers service. Especially with elders.