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Bank of America (with Drive-thru ATM) W Indian Trl, Aurora

2.3
(10)Loan Agency
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2390 W Indian Trail, Aurora, IL 60506

(630) 896-9887

https://locators.bankofamerica.com/il/aurora/financial-centers-aurora-15741.html

  • Saturday9AM–2PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    Bank of America (with Drive-thru ATM) 01
    Bank of America (with Drive-thru ATM) 01
    Bank of America (with Drive-thru ATM) 02
    Bank of America (with Drive-thru ATM) 03
    Bank of America (with Drive-thru ATM) 04
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    Services

    • ATM Services Available
    • Accepts Appointments
    • Cash Non Customer Checks
    • Centralized Small Business Banker
    • Change Orders
    • Commercial Deposits Accepted
    • Dedicated Business Teller
    • Night Deposit Accepted
    • Open Saturdays

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    Personal Loans Near Me In Aurora of Illinois(IL)

    Loan Amount

    $1000
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    • Bad Credit OK

    • Easy Requirements

    • Instant Funding

    • High Approval Rates

    • Bank-Level Security Encryption

    • Reputable Lender Network

    Reviews

    2.3/5.010 Reviews

    T

    Tina Fowler
    2

    Went to make work deposits and a change order. Was greeted at the door and I proceeded to the teller line. I stood in line for a few seconds and an employee comes and tells me the teller is on lunch and should return in half an hour. I asked if anyone else could help me and he said, no, she was the only teller. Does the bank manager not know how to do deposits? I can't believe that there was no one to help. So now we are inconvenienced by having to leave work again to go back. I've also gone a few times and the doors are locked and no notice of them being closed. If I didn't have to use that bank for work, I would not go bacm

    Response from the owner

    We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

    B

    Brandon Grech
    1

    Only have one teller that can take deposits, when teller needs to take lunch or use bathroom, bank is pretty much useless.

    Response from the owner

    Hi Brandon. We appreciate your patience and coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^jazmin

    J

    John MIKUSKI
    1

    Overall I have a good experience here however I don’t understand why this place is closed a lot of times due to unforeseen circumstances no other branch does this no other bank does this no other Bank of America branch does this that I know of or have experienced even during last year‘s pandemic. Also they closed the drive up why is it so difficult to have the drive up open?

    Response from the owner

    Hello John. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^nicole

    S

    Sheila Jackson
    1

    I recently went into this branch located on Indian Trail in Aurora,IL, had the worst experience, they are not even worthy of 1 star, the teller and manager that was there on the day that I visited should both be terminated, wanted to let them know that I did file a complaint and will be closing my account

    Response from the owner

    Hi Sheila. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Matthew

    D

    Deborah Peterson
    1

    Terrible customer service. Not at the fault of the individuals working there - terribly understaffed. I really feel for the people that have to use this bank as their regular place to do their banking. Took 45 minutes to get the simplest thing completed and as i stood there watched individual after individual walk into the bank with issues and complaints.

    Response from the owner

    Hi, Deborah. We are sorry that we did not meet your expectations and value your feedback. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

    F

    Fran Valladares
    1

    I needed to open a savings account and after 2 hours the employee was not able to resolve this issue , he suggested me to go across the street and get a different bank , I went to another bank and got my new account ready in 30 minutes, what a way to lose costumers and money !

    Response from the owner

    Hi, Fran. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

    K

    Kevin Satler
    2

    I can only deposit my postal money orders in person and this location will not open their drive threw counter. The line to go inside is always long and usually goes out the door. Totally unacceptable and I will be looking into an account with a bank that can provide better service during this challenging time. To top it off the location was closed on Monday when they should have normally been open. I'm hoping they will be open again Wednesday like they are supposed to but anticipate a line that will be out the door since they were just closed mon and tue.

    J

    James Gibson
    1

    I bank my business with Old Second, Chase, First Secure Bank and this bank, Bank Of America. I've never reviewed a bank before but I have finally felt I have to. First, their drive thru is shut down so for me to make a deposit, I have to walk in. And everytime I have to do that, there is only one very slow bank teller and a long long line of people waiting. It literally takes me a half an hour to an hour standing in line to make a simple deposit. I have a loan with BOA so I'm stuck with them for now. But the minute it's paid off, can't say goodbye fast enoug . My other 3 banks are great. BOA just a nightmare on so many levels.

    J

    John Alonso
    1

    Went to this bank location to resolve an issue with my mortgage escrow that they screwed up. Got there with all of the documentation and spoke with the receptionist and explained the problem. He suggested that I try to resolve the issue online or over the phone. I explained to him that I had tried to fix the problem over the phone and that they told me to come into a branch. He went to get the branch manager. The manager relayed that I should try over the phone. Manager didn't even come out of his office. Worst CS ever. DO NOT do business with these people. My next course of action is I'm be filling a formal complaint with the comptroller of the currency. Half tempted to with drawl from my 401k and just pay off the mortgage.

    A

    Alan Ken
    1

    I would not have given this place any stars. They always have the same consistent problem - customer service. When I came in on a Saturday, 11 customers were waiting in line for service with one teller. Once again, the branch manager always seems to find to hide in her office and not recognize the situation to help out. If this place is going to be effective, get a new managers to come in and change the philosophy. Current management do not need to be retrained or retained because if they don't get it by now, they will never get it. My brother has a credit card with Bank of America. I am suggesting to him and others to seek out other banks that will service their customers better.

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    FAQs

    • 1. How Can I Get In Touch With Bank of America (with Drive-thru ATM)?

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    • 3. What Services Can I Get from Bank of America (with Drive-thru ATM)?

      Bank of America (with Drive-thru ATM) also offers these loans options shown as '
      • ATM Services Available
      • Accepts appointments
      • Cash Non Customer Checks
      • Centralized Small Business Banker
      • Change Orders
      ' If you need further details of Bank of America (with Drive-thru ATM), go for it now.
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    • 2. What's The Address Of Bank of America (with Drive-thru ATM)?

      Bank of America (with Drive-thru ATM) is located at 2390 W Indian Trail, Aurora, IL 60506. If you wan to visit them personally, use the map to discover a way to get there.
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