Bank of America (with Drive-thru ATM) Mission Gorge Rd, Santee

Went to the bank today, Jan 7th 2022, and they had one teller-the merchant teller was helping the manager. The line stretched from one side of the bank to the other-about 15 people. Long wait-totally ridiculous!

The hours are awful. Most people work 9-5 and try rushing to the bank before it close…The bank now closes at 4 pm and not open on weekends. How are working people supposed to take care of their banking needs. I mean really, Open a couple of hours on Saturday is better than none. What’s going on B of A???

I would like to commend relationship banker Maryam Naoomi for going out of her way in helping us get the bank certification. The local branch could not issue such certificate as they are not authorized and has no capability to do so. It's only possible for the client to request it over the phone. But it was so difficult dealing with the people at the legal department and different persons seemed to treat and handle it differently. I tried to do it several times on different days and times but mostly given a hard time, they seemed just intent not to give the certificate despite the legitimate reason provided. When I could not get it from the local branch, Maryam did a further research unbeknownst to me in the next few days intending to help us actually get the certificate. She was able to do the request through their system online chat with the legal department but she experienced the same difficulty I had, despite the fact that she is an officer of the bank, that we (the client) were personally in front of her and that she's looking at the documents we brought to prove the legitimacy of the request. The person at the legal department just won't listen to the reasoning and he just kept going in circles. Maryam did all her best and very patiently explained the situation to him to no avail. The guy abruptly and rudely ended the chat. Maryam did not stop there despite spending a long time already and even sacrificing her lunch break, but instead she contacted the legal department again. The last person she chat with (I think his name is Jack) was easy to deal with and he issued the certificate in no time. So I highly commend Maryam Naoomi for giving us an excellent and extraordinary client service, and Jack from the legal department who was very reasonable and easy to deal with.

I went in to this branch because I needed some questions answered about my accounts and Sara greeted me right when I walked in and assisted me very quickly. This was the fastest I have walked in and out of a Bank of America branch, the other branches will not help without an appointment. Sara was so friendly and helpful. I will definitely be going back to her for all my banking needs.

The worst customer service ever. I have been a Bank of America customer for 6 years now. I took my dad this saturday (May 29th, 2021) to open a checking account for him. We arrived 15 mins before the bank closed. After being waiting for 20 mins and being told that a bank representative is going to help us, this employee came to us and asked my dad if he used to have an account with BofA before and I translated to my dad(he doesn't speak english), I answered yes. This employee said:"let see what we can do because we are already closed". I told her "we arrived here 15 mins before the bank closed and we have been waiting here for 20 mins, so I don't understand the reason of your comment", she didn't say nothing. After being translating to my dad for 2 mins she said "if your dad doesn't speak english we cannot open an account for him because he has to understand everything that I said" and I told her that I'm going to be my dad's interpreter and she said no. Ohhhh my gosh the discrimination at this branch is huge. I asked her if there is any employee who speaks spanish at this branch and she said no. My dad and I felt so bad and angry with this bank representative. We just left this branch and went away. It's unbelievable that this kind of people are working with customers. This employee should be fired.

Sara Shamon goes above and beyond to provide excellent customer service. Her caring attitude and knowledge restored my faith in good customer service making me believe the “I’m doing you a favor helping you” attitude some put across is fading away.

At this Bank of America 9711 Mission Gorge Rd, Santee 92071 I received the worse customer service you can ever imagine. To keep it short and simple, I needed a one page notarized for my new job hiring package. I got an appointment with my BoA Thy Pham Giang (BoA notary) asked me to print my name and signed that page then she refused to notarized my document, because she felt uncomfortable as she claimed. Moreover, branch manager Grace R Yee stepped in and made everything even worse as she stood with her co-worker without even knowing what is going on. Apparently they are certain that Bank of America management takes no action when customers complains about such a horrible customer service as a result their customer service is so poor.

Bank teller was very polite, she mentioned that the banker would be able to meet with me shortly -- 15 minutes later I find out that the person I had been waiting for until now just went out to lunch and it would be another 30 minutes. After burning my entire lunch period, I got absolutely nothing done. Nice people, but not expedient or competent.

Can't seem to update their hours for covid online so people know they are closed temporarily. It is a very easy thing to do I am a business owner. You simply log onto your Google account and put temporarily closed. It takes all of one minute. You would think with the professionalism and being that there a bank with people sitting on computers all day take it managed to make that simple change. Wasted my time to drive here multiple times and they haven't been open. Go to the one on 2nd Street do yourself a favor.

This bank is always closed and they let the atm run out of money. They also don't time stamp withdrawals correctly. I pulled money out at 11:45pm and waited until 12:05 am to pull more out. I couldn't because I had reached my daily limit. I checked the app and it posted my withdrawal for midnight. Ridiculous. Only using this bank because the state of California forces me too.