Bank of America (with Drive-thru ATM) Van Dyke Ave, Sterling Heights

Took my 92 year old dad who has Stage IV Melanoma Cancer for an appointment to withdraw his money from his "inactive" account. He had received a letter the day before from Bank of America stating that his account had been inactive and it was possible that his funds would go to the state as abandoned funds. My mother's social security check was diverted from deposit in Bank of America to Chase Bank in Sep 2021 in an effort to consolidate accounts. I guess this was not acceptable to Bank of America. We decided to withdraw my dad's $100,000 and close the account. The bank rep told us we needed to sign a form that would be submitted to the corporate office in order to reinstate his account before we could withdraw his money. This process would take five business days. I looked this up online and it should only take one business day for the account to be reinstated after a request has been made. This branch treats the elderly abhorrently and should be put out of business! My dad limped out of the bank with the aide of his walker, and it just broke my heart. Shame on these people!

So my 72 yr old mother went on Friday December 17th to withdraw from our joint account. She went to this location because the other two branch locations were closed she tried to go to. Random closures at random locations have been ongoing thing since covid. So the bank teller says she needs more than one piece of ID for a withdrawal, last time I checked when you have a huge amount of money in the bank and have your driver's license with your picture on it it should suffice. My mom even gave the amount of money that was in the account to them. She talked to a bank manager the manager said we need two more forms of ID. How does one have three pieces of ID on them especially when they're 72 years old. My mom got flustered and left without her money. Bank of America is holding our money hostage because my mom couldn't produce another form of ID. She literally has one credit card, she pays cash for everything. Her mortgage is through Bank of America along with her bank accounts. I'm working on convincing her to change over to a credit union that I belong to. If I could give zero stars I would, despicable people. Shame on trading seniors this way

This is the worst bank of America branch I have ever been to. I tried to come in to change my last name because I got married, they told me I need an appointment. Okay whatever no big deal. Well fast forward to a week later I come in they tell me I don’t have an appointment but will “take care of me anyways.” One of the tellers even said she recognized me. Then to find out I can’t even change my name without my mother and husband there because I have them on my account. Even though they have no access to any debit/credit cards. My husband banks with Chase and they were able to add me to the account without me even present. Bank of America has just really gone down hill. They make it impossible to do anything. I will not be making another appointment- I will be switching to my husbands bank! So good job Bank of America you just lost a customer of 26 years. This is probably for the better considering all of their locations are randomly closing…. They are slowly going out of business and I can’t say I’m shocked! :)

Brutal. ATM IS BROKEN. Don’t come to this branch. The company has no intention of fixing it. If you deposit more than one check or one bill it spits it out. If you’re lucky it will be windy 👎

Closed Saturdays with only access to 1 ATM. Should invest in more since all your workers push customers to use the ATM for everything.

This branch is one of the only within 20 miles. I went inside to make a large cash deposit. The teller rather than help me with the deposit simply tells me to use the ATM. The reason I went in was to help keep the tellers employed by requiring their assistance. I know how to use the ATM, but if that's how you want it, fine I'll help a machine eliminate your job.

The bank manager was literally HORRIBLE. This entire branch is HORRIBLE. I will never ever bring my business back here to these people. The new girl there was literally awful. BY FAR the worst experience I’ve ever had at a Bank of America. I closed my account immediately after my interaction with these two people in particular. The bank teller who was an elderly woman was extremely disrespectful and didn’t like to do her job. You guys need to do proper checks on your employees. Preferable ones that speak ENGLISH as their native language. Make better decisions BoA, make better decisions.

I recommend Change some of the staff this branch new management so many people have issues this branch is closed and the issue covet it is a extremely a lie and excuses and most bank of America it’s closed sick issues even onlin service it’s horrible no one call back

This ATM is down more and more. 4 times in the past 2 months I went to make a cash deposit at the ATM and it says cash deposit temporarily unavailable. This bank cares so little that they can not even empty the money out. Try to call to report it and says to call back during buisness hours. What a joke.

My favorite bank The staff and management are very good at customer service