Bank of America (with Drive-thru ATM) Stafford Market Pl, Stafford

We there with wife and 2 toddlers ( 2 years and 15 months old ) to notorize our change name applications. Our appt was 11:30am, and we went to the office of the notary lady around 12pm because she was with someone. As a lot of people know, changing the name of your child, the application has 2 parts ; first part filled by the applicant ( myself, the father ) and a second part if there is a person who join the application and in our case it was my wife and mom of the minors. After 5mn checking our 2 application papers and our 2 driver licenses, she said she needs to see her manager ; why a notary will need to see his/her manager for checking 2 driver licenses and 2 papers of applications....... 10mn later, she came back saying she can't sign and notorize our applications because THE MINORS ARE NOT THE APPLICANTS !....Even worse, she told us she can notorize the second part ; my wife part, but not the first part . It was like she was recognizing that my wife was their mom but not me as their father. That was the most ridiculous thing I never heard. We drove less than one mile and went to MAIL AND MORE, we signed, was notorized by a lady who has more than 15 years of experience and everything was done in less than 10mn... That branch of BOA, they wasted our time.

My Husband and I would like to send our great appreciation to staff and management of This branch of Bank of American, particularly to Muhammad. Such a wonderful and nice human who care about their clients. This branch has been our first choice for the last 7 years and we felt valued, respected, and happy every time we went there. Especially this time with muhammad. During account opening for my son who is 17, he explained how he learned about managing money and credit while he was growing up to him. He was so personable and caring like he was making things understand to his own brother. Amazing!!im so impressed. We got a permanent Advisor here now.

My wife and I would like to send our great appreciation to staff and management of Stafford branch of Bank of American, particularly to Erika, the branch manager, and bank specialists Jonathan, Laura, and Cedric. Such a wonderful team of very nice people who care about their clients. This branch has been our first choice for the last 7 years and we felt valued, respected, and happy every time we went there. The place is well maintained and always clean. We felt the sense of team work between all the staff from the first moment we stepped in (every time) until the said good-bye. Most of the times Erika or another specialist or representative welcomes customers and directs them to the appropriate place or representative, helping them to quickly address their errands. It is always a pleasure meeting every one of them.

Today my daughter and I were helped by Crystal. To be honest with you I didn't know people like her still existed. She was definitely there to make us feel comfortable and gave us all the info we needed without us having to question things. I will definitely go back to this location and prefer to be helped by Crystal.

When I went in to the Stafford location to ask a few questions, I was greeted by Crystal. She was able to answer my questions quickly, proficiently, and with a willingness to help that will make me return to Stafford every time. She was very kind and very knowledgable about what the bank had to offer.

0 Stars !!! Stay away from any of these Banks there are no good do your research unless you have a lot of money and can pay your card off every month I would strongly advise not getting a credit card through any Bank and if you do make sure you thoroughly understand what compound interest is and make the best effort to pay your card off in full every month Today my husband made another attempt to close his accounts and was unsuccessful it seems like every time he goes in there they have a different story no one knows or is willing to explain all these extra fees his account monthly maintenance fee and then to $12 fees which their only explanation for those was there for advertising and improving the business but why did he have 2 just a couple days apart from each other no one could explain that either he paid his credit card in full before the due date end end of the billing cycle then they told him he had over a $60 payment that was due because of Interest but that interest was not included on the bill they won't explain to him why they just told him it was in his contract and there was interest on the credit card which again we paid in full before it was due so this interest should not have occurred he called the number on the back of the card They told him he has to pay it he went back into the bank to try and talk to someone else and the teller gave him an attitude and asked him if he was planning on framing the card. I would strongly recommend avoiding this place all together use at your own risk if you decide to but from our personal experience it destroyed our lives for years it seems like no matter how much money we put towards it the bill never went down even when the bill wasn't that high maybe three or four thousand dollars putting $1,000 towards the bill did not knock it down any in fact the next month the bill was almost exactly the same as the previous month and when we talk to the bank about it during that time they told us that it was because of daily compound interest and the annual percentage rate and some other things but they couldn't give us eight actual clear answer and break it down into the math. The only saving grace is that sometimes some of the employees are nice and understand what you're going through and actually feel bad for you but in the long run they can't help you

I usually use the ATM here but the one time that I used the Business Services inside the center the service was second to none. Banks are all about scale these days and BoA has it. Their business credit card at Premium Honors level offers a fantastic range of benefits and discounts.

They closed the drive-through a few years ago which should mean there are more tellers available inside. No. They close at 4pm on Fridays. Not good for those who are not off work at that time.

Horrible customer service. I called and asked specifically regarding a service, and they said it was provided. Upon arrival, the service was not available for over a year for personal banking. The manager did mention it was available for businesses. The manager made no attempt to rectify the situation. After 10 years of banking with them, I suggest taking your business elsewhere. I will be.

I typically bank with another bank due to our options with that bank. It is very hard for me to continue after receiving such wonderful service from Felicia. She goes above and beyond. The rest of the staff are wonderful as well. Highly recommend Stafford Marketplace Bank of America and Felicia Howard.