Bank of America (with Drive-thru ATM) Cochran St, Simi Valley

When bankers and tellers have all been replaced by automation they will have no one to blame but themselves. What value is there in using humans who will not use basic reasoning to do their job? What value is a manager who simply states "we cannot accept copies" yet does not take a moment to grasp the simple idea of a Court Certified Original copy as a legal document, and makes no effort to grow their knowledge base? Haven't we grown tired of managers afraid of making a mistake, afraid of being wrong, afraid of demonstrating they do not know everything -- afraid of helping others at the risk of losing some face? Other institutions in this process have worked with me, but B of A seems to train bankers to say 'no' first and to work at a surface level of understanding basic ideas, preferring anything that takes a little thought to be taken up the ladder. <edit> While I appreciate the response, I use neither Twitter or Facebook. I do however live in an area with a large presence of B of A offices and have both friends and family affiliated with the bank, none are in branches or I wouldn't be here. I had a friend escalate it internally and was responded to very quickly, but then how many visitors to a B of A branch know to get beyond the branch much less know people whose titles go beyond Branch Manager? At least your response warrants the editing of some harsh language and the addition of a star.

In person banking experience getting so bad as so long wait time. Sometimes it’s 30 minutes wait in line. I hope they keep open more branches on Saturday and increase staff.

So friendly! The staff here is very nice and quickly got me on my way.

They would get more stars if the Tellers were nice. They never smile and are rude. You have our money...treat us courteously.

Female employee In Leopard shirt with no name tag and a braid In her hair was very rude and seemingly for no reason. Handed her two deposits told her they are over and she rudely says in tone “I see that” - I only let her know so she doesn’t deposit full amount as this has happened before at other locations. I guess that’s how they treat business accounts and people with savings over $20,000 nice job!

Very large bank with confusing redundant security makes banking.a nightmare .Well Fargo beats it to a pulp. No wonder why govt now uses WFsecurity system.

Never been here, but i saw Todd Gurley from LA Rams here, so i give it a solid 5 stars

Never enough tellers. One or two, then one goes on a break when the line out the door. Frustrating.

Don’t understand why most of all the branches are closed . Chase and wells are open for business

Always has my back when I need them too, Bank of America is the best!