Bank of America (with Drive-thru ATM) Plain St, Marshfield

Just got off the phone after waiting 20 minutes and was told no notary there and I had to just random call every branch to locate notary. Then was hung up. I have been a customer for over 20 years - looking to change now.

Had a wonderful experience today. Unfortunately I didn’t have an appointment, and needed a new debit card for the weekend. Rosemary and Laurie went out of their way to make sure I was able to receive one before they closed. Could not be more grateful. Will be coming to this location from now on for all my banking needs! Thank you so much ladies.

I am not a Bank of America customer, but I went to this bank to help an old friend with an old account. The two people who came to help me figure out my options were very friendly as as helpful as you would ever expect people in a bank to be. If I do decide to use a brick and mortar bank again, I won't hesitate to come here if this is the kind of service they provide.

So I brought in a payroll check to cash, I was asked to pay $8 for this "service". The woman behind the counter was very nice. But I had explained that I didn't want to pay a fee for a check drawn on their bank (am I the only one that thinks this is idiotic?). The manager comes out and explains the policy is due to needing to protect themselves from fraud. I showed 3 forms of ID, my MA driver's license, a MA FID, and the ID of my company. She basically tells me that cashing my check is a high risk and that they need to charge me $8. At this point I need access to my money and this woman doesn't want to budge. So I pay the $8 fee. I haven't banked with BoA in about 5 years, I switched to another bank because I felt BoA was getting fee happy. They are a terrible company and I will never do business with them in any way shape or form. They should been allowed to fail back in '08/09.

I was in a hurry because I had to be to work, so I go in try to cash my check, no line, which is probably because they'll lie to you for you to open an account. Anywho, I could either pay 8 bucks to just cash my check drawn from BofA or open an account to waive the fee. First said there was no line, so 10-15mins. Okay fine. So, I talk to the lady who assures me my money would be available the next day because it was from BofA and a new account. Well I do the mobile deposit thing, and think cool, tomorrow I can pay my bills and do my stuff. My money isn't available until WEDNESDAY! Almost 1 week. Why? New account... It takes BofA 1 week to get my paycheck that was supposed to be deposited into a card, but NOPE. So, I want to thank you BofA for making me get my services disconnected and having to pay fees because you are holding my pay FOR NOTHING. Even if I closed the account tomorrow I still wouldn't have access. This place isn't worth it. Also took almost 45 minutes. Also, told her my credit was not good enough for a credit card. She ran my credit anyway. I mean, I guess it's not on their credit for 2-3 years. Very disappointed.

Awful awful awful customer service. The manager was not customer service friendly at all, i was appalled at her behavior on Friday, November 12. The person who i had an appointment with tried to help however the manager would not let her because i was 10 minutes late - even though i called and there was a storm, and the traffic was bad.

I’m really confused why BANK of America can NEVER make change. I have an account here but somehow the managers “don’t have keys to the safe” you’re a bank!

The worst bank, the worst credit card company ever! No joke, get out while you still can, save yourself a lot of aggravation.

Met with their financial adviser recently. Very professional, very friendly, and will continue to go to this location.

Fantastic service, professional and friendly agents including the security guard.