Bank of America (with Drive-thru ATM) Del Mar Heights Rd, San Diego

The manager, Jonathan, refused to make an exception for me to deposit checks from family and guests from my mother's burial dated less than 1 year and greater than 6 months into the acct where I was her POA, an acct she had for many years. Dealing with our grief and taking care of estate issues put opening all sympathy cards on the back burner, not to mention COVID. He kept on saying that there are exceptions, and I was hoping that he would make an exception from a place of compassion rather from a guideline he was stating. A guideline, not a law. Instead of him taking the time to" listen" and "show fierce compassion" he lacked empathy and obviously had made up his mind that Bank of America stands with the letter of the law rather than the compassion of the law. Even the teller that initially handled my situation was so unaffected. This branch lacks so many human qualities especially during difficult times. I will be closing the other account I have with Bank of America.

Jorge Valenzuela (the market manager of this Bank of America and other nearby branches) had at least 3 different employees test positive for Covid-19 at his Rancho Encinitas branch during this pandemic and each time Jorge attempted to keep the Encinitas branch open for as long as possible without notifying customers of the infections until the bank’s safety department shut it down to reduce exposure. This is unacceptable behavior and violates every health and safety code there is. Get this guy removed from his position.

I was trying to open a new account and manage to book an appointment 1 week in advance. The appointment got cancelled in the morning with no explanation. I tried to call the branch and surprisingly they are closed!

Very very long lines. Sometimes a 30-40 minute wait.

Haven't really had to use anything other than the ATMs, but when I was applying for a debit card the lady I worked with was very helpful and patient. As some other reviews have mentioned, however, the wait to be able to talk to someone can be extremely long.

Excellent customer service! I wish I remembered my teller’s name. He was so nice and helpful! I will be returning.

The people are very nice and want to help; however, there are not enough of them. I will not give it 5 stars because there are NEVER enough bank tellers. Everytime I go there, the line is too long. I watch clients walk out mad because there are never enough tellers. I listen to people complain about this everytime I go there. IveI heard some people say they are going to switch banks because of this.

I experienced very friendly service today. I missed her name, but she greeted me as I walked in and helped me deposit checks in the ATM. It was great to feel appreciated as a customer.

Friendly service and don't usually have to wait in long lines like in other banks. They even notarized a document for me for free, even though it had nothing to do with the bank

Only giving one star as that's minimum I can give..Worse customer service, very rude .After getting treatment of their rudeness and pathetic customer service , had totally stopped coming here. After that I tried to close the account couple of time ..but everytime told closing account is their last priority hence 2-3 hours of waiting .This branch is exactly how a bank should never be run or how customer service should never be. Issue is mostly with leadership ..lady called Nilou who is one of rudest customer interface