Bank of America (Lobby Service Only) S Harlem Ave, Tinley Park

I see some negative reviews, but my experience was exceptionally great. I did have a pleasure to work with Liz and Daniella(I hope, I spelled the names right). They were prompt, professional and very knowledgeable. To be honest, I feel like I will close my checking with chase and switch back to boa. I had several instances in the past, where Bank of America demonstrated the highest level of customer service. Today my experience was outstanding as well. From the moment I was greeted, till the moment I left the building. So.. Wear your masks and don’t complain. This branch is awesome. The ladies are even more awesome.

My banker at my (former) secondary bank tried to call to see if a cashier's check I purchased cleared. I was trying to save myself a trip in this cold weather & bad roads. Your staff wouldn't help, gave her a number to call that was no help & then didn't answer the phone when she tried to call back. 53rd will be my primary bank going forward! The banker at 53rd went above & beyond to take care of me. BOA could have cared less!

This bank is a joke! Not open half the time. Short hours when they are open. Only 1 or at most 2 tellers at the windows. Drive up doesn't work at times. I am moving my account to Fifth Third Bank.

Worst Boa to come to, always one teller. They have customers waiting for 20 minutes or more just to make a business deposit. You have the bankers just walking around acting like they don't see everyone waiting.

This BOA is ridiculous. They are never open per the web site. They are forcing customers to bank via mobile devices. My business closes at4:00 p.m. so if I have to make a deposit as required by my corp. office, I have to close my business 30-45 minutes early. I am losing business. They want you to use the Orland location. But 20 minute drive there and only 2 tellers, 20 people or more waiting to be serviced. That's another hour and then 20 minutes back to my business. Loss of time and business almost 2 hours. They discontinued Drive Thru years ago and won't go back to using it. You cannot count on this bank if you are in a commercial business. And don't tell me to use night deposit, as I don't trust when the deposit will be picked up and deposited. They have used COVID as their weapon to force customers away. Chase has been open and ready to service customers. Drive Thru when COVID came on, reopened the lobby, extended hours along the way. BOA is not a good business partner.

I have an account at BofA and have had no issues. I've always recommended this bank. Until today 12/13/2021. Took my friend to open a checking account. I tried to make an appointment online for her. But you have to log in to make appointments. She didn't have an account, so we went to the Tinley Park branch. Sat in the lobby for 20 minutes til someone came and took her name and why she was there. Then proceeded to tell her it would be an hour wait. No problem, she gave her phone number to the banker. And would get a call when it was her turn. We ran and got 2 giftcards at an area store. Then came back to wait in the lobby for her turn. The same banker came out and said her appointment has arrived and she wouldn't be able to fit her in. Also was told that the next available appointment was a week away. My friend received a $30 thousand plus settlement and wanted to put it in a bank ASAP. Sadly, my friend said she wouldn't wait that long and decided to go open an account at First Midwest Bank instead. I can't express how disappointed I am in BofA. I will be looking to move my account due to this issue.

This location is fraudulent. Use the ATM at your own risk. I deposited a check at this ATM and it ate my check. It didn't deposit my money. Bank of America claims said it would take 45 business days to the issue be resolved. So, I called the merchant and the merchant said usually their checks clear within 2 business days. Which means there's no fault from the merchant side. Bank of America held my check because of their FAULTY ATM (mechanical issue) and held the customer (my) money which is illegal and needs to be reported. It has been 3 business days and if this is not escalated, I would have to call my lawyer and sue this bank.

The ATM is a joke. Bank of America held my check deposit because the ATM did not work at the time I was depositing. My money is being held for 45 business days, the claims department did not issue a temporary credit and said they can't do anything about it until July 26th which is 15 business days. They are illegally holding my money without my fault. It is their ATM that has an issue. They need to fix the ATM and not illegally hold the customer's money for 45 days. Like other reviews, I will have to report to the police and get my lawyer if this is not escalated and resolved within the next 2 business days.

Tinley pk bank lobby is open no problem banking here if u need a personal mngt banker u might need to wait or can make appointment 😉

Bank of America should be the best bank in the USA because it carry the name of the country but for sure is not . poor service,they don’t answer phones ,and not honest with the appointments.chase bank doing way better than you guys sorry to say that is the reality 💯