Bank of America Financial Center Westlake Ave, Seattle

December 2020 I first dealt with Mitchell in the Queen Anne outlet as this one was renovated. During my first visit, Mitchell was helpful enough to get my account set up. I had asked him beforehand whether I would be able to walk out that day with a working card/account/apple pay. He said yes, but that did not happen. I was also in a rush, but mind you, we were setting the account up which took 1.5 hours at that point. I left without being able to use my apple pay and had to wait for my card. I felt misinformed. Fast forward to June 2021 : The South Lake Union branch is newly opened and I came in to add my husband to my account. Everything went well. I was helped by Noah (if I am not mistaken). However, this is where the problem occurs, I had to wait about one month for my husband’s card and I still (to this date) have not gotten that sorted out. Latest update (25 July) : Finally I requested to switch bankers because Mitchell is just so unresponsive to my messages / calls. It’s just so hard to get a hold of him to ensure my problems be fixed. At the end, Noah (their branch manager) called me and I went to this branch to fix things and request a new card with the correct name. However, still no replies from Mitchell, no acknowledgment that my message has been read and of course my issues were not addressed. This is what happens when you open an account with Bank of America. They will follow up with you on opening other accounts or credit card but the after service is just not recommended at all. So my experience has been meh. I’m thinking of switching banks if these problems continue in the future. Simply is not worth the stress at all.

The ATM room works, but the office does not work. Please update the status.

The response to not being able to access this bank is there is online and other facilities but i have a safe deposit box and no way to access it.

I wanted to go to the other FC opened on Saturday in downtown but I was worried it might be too busy so I ended up chosing this FC and I am so glad I made the right choice. 1. It is easy to make an appointment for the next day - a lot of free time slots in the whole week you can choose. You don’t have such a luck if you try it for the bigger FC in downtown . 2. BOA confirmed my appointment through both email and call before 15 mins. Very sweet! 3. The concierge, relationship manager and his boss are all very friendly and helpful! 4. For transactions more complicated like wire transfer to overseas acc., don’t waste time doing it online or waiting hours on hotlines. Come to FC and let the experts sort it out for you in the shortest time with officially confirmation. Awesome experience !

I’ve had a great experience with BOFA overall. Geoff and Ritika were very patient, kind and extremely helpful! I would strongly suggest using Bank of America in this particular location.

Had been serving us well for past 1 and half year but they recently closed temporarily for construction and now when we try to book an appointment with the information they provided, it is almost impossible to reach them! They shut it down without proper information to the customers and the little information they provided is not at all helping us to get an appointment now!!

THE ATM IS NOT 24HRS! THE ATM IS LOCKED UP AND IT IS 9:40AM ON A WEDNESDAY...PLEASE REMOVE THAT INFO SO PEOPLE DONT END UP WALKING 10 MINUTES ONE WAY TO GET TO AN ATM THAT ISN'T OPEN.

I've always loved going to this center, they offer great customer service and the staff is very friendly and helpful. Definitely would choose this one all the time.

Wow. What a great place to bank. I especially like that one handsome banker they have working in the corner office, he's dreamy. I'll definitely be visiting this bank at least 200 more times this year

BoFA rep Mitchell is very helpful and provides very good service.