Bank of America Financial Center Tremont St, Boston

We went to the bank for rolls of dollar coins, two of the rolls had a 24 dollar coins and 1 quarter, the bank could have caught the discrepancy by just weighing the roles. We wanted the bank to correct the error, and they made us stand on line again for them to correct their error, it was a frustrating experience.

This not really a review for this specific branch but mainly BoA policy. The bank itself is nice, has a waiting area and available ATMs. I came here after having my debit card stolen. I had already cancelled it and checked my account was not really worried and came to get a temporary card and order a new one. The person that helped me was quite nice and efficient. I was in and out in record time. The main problem was that they charged me $5 replacement card fee!!! I guess its the start of fee charging. I was disgusted after my card had been stolen! Bad move on the part of BoA. I will probably be searching for a better bank soon with fewer inconvenient fees.

Opened an account with this branch a few months ago and was very disappointed by the level of service provided by the branch manager, Corey Niswender. When asked about issues he was disrespectful and left the conversation abruptly. I waited to speak to him again and his attitude had not changed. Issues were not resolved.

Went through the mortgage approval and closing process with loan officer Andrew K here and was super pleased with the service we received - process was accelerated, bumps were smoothed out and responses always arrived promptly, from inquiry to closing.

this is my bank very nice people.