Bank of America Financial Center H St, Washington

BEDBUGS!!!!! Friday afternoon: come in to open an account based on promotion received via mail offering $300 bonus. Three reps available but of course only the one on the phone can help. She wraps her call. I explain I’m here for the promotion and she doesn’t know what I’m referring to. I googled it but, She says I need my mailing in order to receive the promo. I go home get mailing and return and asked for a managers assistance because I didn’t feel as if the woman wanted to help me. She tells me to wait 10 minutes. Which turns into 30. Meanwhile while I’m sitting my back starts itching in one place, I shifted and within minutes my whole back was burning. I ask to use the bathroom so I can check myself but of course no one can help me with that either -you have to be escorted to the bathroom. So I use my phone to look at my back and I realize that I have whelps all over my back consistent with bedbug bites. By this point I whip out my phone n start drafting this review (STANDING) because well I really want to get this account opened I’m afraid to sit any longer and I’m apalled by the amount of time it took and that I got bit. They came up with a few more excuses as to why I couldn’t open the account but by then I was over it and left. Don’t sit down here. They for sure have bed bugs. BOA will be hearing from my lawyer about this.

Always never enough staff They make one or two Work the whole shift with no help Bank of America needs to do better supporting staff

If I could give this branch no stars i would, Horrible customer service. The branch manager was outside on the phone when the teller needed her assistance. I was told to wait until she was finished. After she finished with her personal phone call she refused to cash a check that belonged to a BOA customer. I offered her several different alternatives to resolve whatever issue she had. She was completely unwilling to help me. I even had the customer call the branch to verify the check. She was very short patient and I’ll be calling corporate and leaving reviews on every social media platform. Whatever assumptions she made about me is completely unprofessional and this type of behavior has to stop!!

Security does not wear mask nor do they ask the customers to cover their face with a mask. They only have one teller worker while others look at you..smh

It is the worst!!! Was in there, today(10/07/19), trying to cash a check. There were five people ahead of me & only one teller. There were three agents walking around, doing nothing, but would not come to help the young lady. I had to leave, it was taking way too long!!! I hate Bank of America!!!!! I would not frequent this bank, at all, if it were not for my job using this one.

Teller did not know how to process a cashiers check. I spent 40 minutes watching him be trained in front of me. No one around him even took over to actually help. My time was wasted and was used to ultimately train this guy - which he still did not know how when I left. I had to leave and go somewhere after that amount of time and still had NO cashiers check. This was the WORST experience I have ever had. Bank of America DO BETTER!

Friendly staff but every time I am there it's one teller and a line of twenty or thirty people. Honestly it's the worst. They clearly don't value your business. There are four or five other bank personnel there, but apparently none of them can or will work as a teller. The line can be an hour or longer. It's been this way for months. Bank of America should be embarrassed.

I have been with BOA since 2004. Although i normally defend them to family and friends alike who say lots of things about them i can not defend this particular branch. It is obviously an original based on the exterior structure so i understand why it doesn't have an ATM on the outside of it. My issue is the people and customer service on the inside. I have yet to go to this bank and see more than 2 tellers behind the counter. no matter how long the lines people are walking around aimlessly and not helping at all. they dont even have a designated person for business accounts so you are standing in line while an entire company is doing their payroll deposits. i will drive to Rhode island location (which also isn't the best) to just get some money out my account.

This is a Friday afternoon experience. There are 20 people in line for a teller, and there is only one teller here to work. Bank manager said that they can't afford to pay their tellers enough to keep them around....lol. Apparently they make only $1above minimum wage. This is crazy.

Slowest service ever. Whenever I come to this branch I wait an average of 10-15 minutes to deposit a check with a teller. Plenty of desk people but 1 teller is all I’ll ever see. I’m not a fan of BOA but use them with my work, so I have no choice. Y’all charge plenty of user fees... spend it on another teller.