Bank of America Financial Center Montgomery Rd, Cincinnati

This is the worst bank ever. I opened an account online and was approved. I proceeded to set up my direct deposit. Well I call customer service to confirm everything and they tell me I have to go to a financial center to confirm my identity because they flagged my account for fraud. I was like ok, no big deal. So I go to this location and the snobby front desk lady says we need an appointment but a guy named jack said he could help us. Jack checked the account and asked if we could come a few hours later because the call he had to make for us would take some time and he had an appointment before us. We agreed and came back. We’ll after waiting almost an hour he tells us they closed my account after verifying everything and said we needed to open a new account. I was like cool let’s do it but then jack was like you need to make an appointment because we’re about to close. But he did say we can try opening it again online. Like what kind of stupid statement is that? If they really wanted more customers they would’ve made an effort to try and open the account for us. Never again will we ever consider Bank of America.

Very bad experience and customer service. Made an investment appointment for an IRA account with Jacob Smith which he cancelled about 30 min prior. He didn’t even bother to call me back himself and try to reschedule. I made myself available that day for that appointment so it was disappointing to not even be able to have it with anyone else in any other branch. I went with another bank!

I checked their hours 3 days in advance to make sure they’d be open for me to make a business deposit, since their hours had been a little inconsistent. I come back 3 days later during their scheduled business hours and no one is to be found. I checked their hours again and they changed it the day of to say that they were closed when I had checked the times the day before and it still said they would be open. I found this to be extremely unprofessional, especially with no explanation for why they decided to change their hours for that day. My advice, find somewhere else to do your banking. I sure am

I went there to deposit a convenience check, a good check. They are still experiencing a growth curve and could not deposit my check. It's very frustrating and the manager seems to be a real idiot