Bank of America Financial Center Newport Center Dr, Newport Beach

I really appreciate the customer service here. Twice I've had issues with the ATM (once was user error) and immediately someone came out and solved the problem. I'm particularly grateful to the folks who helped me when I came barging into some poor guy's office after the ATM ate $1000 and my card. A lovely agent came out and got it all back for me.

Never go to this branch again! I went because it is the closest to me. One of their banker took care of me. She went super fast during the transaction and made a mistake before I can fully understand. I requested an investigation but the manager doesn't want to admit it was the banker's fault. I understand bankers are human as well and they do make mistakes, intentionally or not I don't know... But the problem here is they don't want to admit it. Avoid this branch because their banker will take away your money!

My first solid experience at a BOA location. If you’re looking for a Financial Advisor, 10/10 recommend Doris Cortes. The entire staff is phenomenal, and they went out of their way to help me achieve any of my financial goals.

Najib Haider took no corporate or personal responsibility for BoA mishandling our business account. Didn't even remember what gender the complaining customer is or did he intentionally get it wrong to show how little regard he has for customers?

I waited 10 minutes while an incompetent teller gave a customer wrong oversees currency and amount meant for another customer. Perhaps that error would not have happened had that teller paid attention and stop asking customer so many questions. Way overboard with interactions. Let it flow, stop forcing. Even after verifying identity with a CDL. So while I waited for this huge mistake to be corrected (thanks to customer catching it) I asked the manager if someone else could help me, I was on a lunch break. All she said was that “we will be with you in a moment”. Finally 5 minutes later Christina came out. She never said hello, I handed her a check and all she said was “so you want to cash this”? Mind you I am a 50 yr old blond women. I said no that’s not me on the check, the name was CLEARLY an Asian name first and last. Then it appeared she missed a digit on deposit slip, and honestly I was weary at this point. I asked her if she could double check it with what I provided, she never looked up she just tossed it into a box to her left and said “I did”. Then she quickly followed up with “have a nice day”. I will NEVER return to this branch, as well.

Contacted for advice on the issue of credit, all questions received complete answers.

Amazing experience! The staff is truly world class, from artimisa, Doris, and Shawn. They are amazing they make me feel like family and go the extra mile to help achieve my goals. I am in and out very quick, and they are very helpful to go the extra mile. Thank you Bank of America for everything!

Very helpful with a difficult issue. Thank you!

They have one teller and very inefficient and rude. I went there because its close to me. I was waiting for 20 minutes for the teller to do one transaction before me. Finally i walked out. I would never go there again.

I love you and your family