Bank of America Financial Center Ming Ave, Bakersfield

I had a great experience yesterday, Stephanie greeted me the minute I stepped in, and stayed in communication with me about my appointment. Although I waited over 30 minutes, I appreciated that she took the initiative to help me. The process was smooth and her personality was professional and upbeat. Thanks Stephanie E!

The wait is about 1 hour. You have to stand outside in the heat. There is a separate line for ATM. Bring your mask, umbrella and chair. All the other BofA banks are closed. The staff is friendly and they even brought us water. Be patient, smile, and bring your husband to talk. He went and got me Pupusas and we finally made it inside the Bank. Be positive, life is good.

Guadalupe Serrata is an outstanding employee! He delivered world class service to me over the phone and made me realize why I’ve been loyal to the bank for 30 plus years. Bank of America’s company culture always seems to exceed my expectations. They listen, they’re trustworthy and most of all find solutions for any obstacle you’re facing. I love this bank. Thank you Bank of America.

Happy 😊 with customer service But long wait for ….. Jesse help us Good job jesse Friendly Nature 👍

Horriable wait time only ever has one or 2 bank tellers open.

Terrible service the manger was rude staff was okay waited for 2 hours and didn’t staff couldn’t help me and gave me wrong information

I love Bank of America. Fernando Gonzalez is the best relationship banker. The way he deals with his customers is superb. He is very helpful and friendly. We recommend Bank of America to all for their best services and special thanks to Fernando Gonzalez. If it possible I want to give more than 5 stars

I have been a customer for over 30 years, I go there almost every week. They offer convenient locations and have superior customer service. The Staff is always friendly and helpful at this specific location. I’d like to give a special shoutout to Lupe Serrata for giving me a thorough walk through of the mobile app and helping me finally realize how fast and safe it is. Thank you sir! This is going to save me a lot of trips to the bank. I highly recommend BofA to anyone.

I went to this BOfA to use the ATM. The employee working named Daisy came out, made her way infront of me very rudely to use the atm before me, even though there is a long line. Then has the audacity to tell me I’m not standing in line and I need to go else where. I asked for her name and she hid her name tag. So I called to complain and she answered the phone asking what I wanted. I asked to speak to her boss and she would not answer me just kept rudely asking me what I want. She needs to be fired in my opinion. I have done many business transactions with this location and I always get bad attitude from the same person. Why I have no idea. I usually deal with Daniel who is phenomenal with everyone I’ve seen him help.

Thought it was pretty rude to have an employee come up to me and ask how much I had in my bank account. Pretty common question to ask, I guess. Felt embarrassed that I had to answer that question. I couldn't get out of there fast enough. Probably won't return to this location. I can't even say I'm rich in happiness. Thank you for reminding me how bad life really is.