Bank of America Financial Center Indian Trce, Weston

Had great experience with the representative, Ms. Andrea (I didn’t get her last name) at this BOA bank center today. She spent hours with us resolving the issue. She is patient, knowledgeable, professional, thorough, and super nice. Thank you for the superior service!

I just saw the staff here, including a trainee, patiently provide friendly customer service to the most unpleasant person I’ve ever encountered. I was looking around for hidden cameras because this woman’s behavior was so outrageous. But everyone remained calm and professional. It was very impressive.

Not matter the date or time of the year, this branch never takes cares of any issues, can’t never get the service I need, always excuses other branches are different. BofA should close this branch once and for all

Grace was extremely proactive and helpful. Thank you!!

Closed at business hours with no explanation!!! Had many customers waiting outside.

Good service at tellers. Wait for other services can be very, very long. Come early or bring a good book. The ATM machine runs slow. It is a great convenience having this branch here if you use them. Tellers are very professional and the manager is attentive.

I would give them 0 if it was an option. Went in to change my name on my account to my married name and instead they signed me up for another account. Took me 3 months to get them to change my name on the account I originally went in to change. Very, very deceptive and unfortunate. All I wanted to do was change my name and now I'm stuck with two accounts. To make their deceptive practices worse, my Internet was down yesterday and could not make a payment. Because of what happened previously I am petrified to go into the location. I was one day late on my payment on a 5 year old account in perfect standing that has never been late and they refuse to waive the fee. Such a horrible experience overall, I would avoid BOA at all costs!!! My main banking is with Space Coast Credit Union and what a wonderful place. This would have never happened there.

Horrible place and terrible customer service. This place looks like a flea market. Nobody respects anybody. Clients talk to the financial adviser in front of you and FA talks back to them. I've waited for my appointment over and hour and they couldn't help me at all. They told to come back M-F and go to a different branch. I will never go back to that branch.

Absolutely the worst. What is the point of putting the ATM inside? Congratulations, you've completely defeated the purpose of the ATM

Horrible customer service starting from the top. Worthy of zero stars.