Bank of America Financial Center Solano Ave, Albany

The bank manager needs to be replaced. Refuses to help. All they did was give us a number to call. They closed our accounts and sent us a check because we didn't update something. Whatever it was they couldn't tell is that either. After we receive our check they asked us to come back. Never. Never again. Pull your money and go to another bank this one is all for profit.

Truly one of the worst banks I've ever been to. I'm grateful it's not mine, but I'm in every month to deposit a check for someone else, and invariably there's a line of four to five people and the wait is close to half an hour. There are generally only two tellers compared to some four people who are there for loans and mortgages (and apparently unable to help with the long line). There's also a manager who goes around asking how she can help. This is, apparently, only for if you need to access a deposit box, as she can't help with anything else. It's clear they need more tellers - all of their complaints are about this issue - and yet here's the line at 3:45 pm: 6 people, two at the teller windows. I was here today long enough to write this entire review.

This bank branch has no respect for its customers' time. Why do you post a schedule on the door stating that you are open on Tuesdays and Thursdays when you are actually closed on this Thursday, 8/19/2021? Plus, why are you closed most weekdays when all other bank branches on Solano Ave can stay open for the last few months?

My parents have been going to this bank for over 25+ years never had problems always great customer service when they walk through the doors,

This 5 Plus Star Rating is for Ying Li, the Relationship Manager of this Institution. Ying telephoned me in an effort to address my banking issues. She was super professional, courteous and understood my point of view. Ying listened and allowed me to express my negative thoughts and with my best interest in mind. She repeated my issue back to me and offered support and a solution. I appreciated her confidence in her customer relations skills and abilities. And now the reason I am continuing my banking relationship with BofA. Thanks Ying. Be Well.

Long lines, never, ever pick up the phone. But the problems go beyond this branch to B of A as a whole - very bureaucratic, poor service, (one issue has been going on for months, with no resolution in sight) and low rates.

Every time I stop by they have only one teller and long slow moving line. BOA recently spent money on remodeling to remove half of teller’s windows instead of paying more to their workers so they stay with the bank.

Easily the least convenient bank in Berkeley. You can count on having just two tellers regardless of the ratty of the month, or day before holiday. Always, always a long wait.

Good staff, Jay and Tassadit were friendly and very helpful. They picked up quick on my needs. This is my favorite BofA.

Aways well managed and i feel like i can get what i want done, despite the crisis.