Bank of America Financial Center San Fernando Mission Blvd, Granada Hills

If I could give this place zero stars I would. I get it, there’s a labor shortage right now. But even before the pandemic, this place has always had only 2 windows open, making it the most inconvenient bank to have any monetary work done. Anyway, I was here today to pick up my foreign currency. And I had an email saying someone by the name of D. GOMEZ signed off on my money and it was ready for pick up. When I arrive these two ladies, one being the manager Leslie saying that my money wasn’t there and to call the foreign currency number and they literally just brushed me off. No concern of where my money went or anything. So obviously, I’m livid as anyone would be, since I would need it by this weekend. I call the foreign currency number at the store and they tell me that the store is actually the one who needs to contact them so I tell Leslie and automatically she starts helping me. It’s super sad and pathetic that she could’ve done that from the beginning but didn’t until I made the call. I was told my money should I arrive by tomorrow, if it’s not there I wouldn’t be surprised because this branch is probably one of the worst in the valley. So, to anyone who goes here, don’t. Save yourself the worry and stress. It’s simply awful customer service.

I’ve been trying three days to get a payment back that I had paid for twice in one month 45 minutes to an hour on the phone three days in a row and there’s another issue that is between Bank of America me and PayPal but neither one of the banks can do anything about it their customer service is so out of whack

Long lines only two tellers and no small business window. Waste of time. I had small business acount with B of A for more than 15 years and they still use every excuse on the book not cash a personal check such as signature doesn't match, etc, etc I had to call the issuer of the check and have an elderly lady drive and meet me at the branch and guess what? The signature on the check was identical to the signature they had on file. Horrible experience but the good thing about it I have plenty of time to write this lousy review while this poor lady drove all the way here.

Tried to make a phone call for rate information for a relative whom already told me that this branch is not a go to location. But even that simple phone call was passed around from extension to extension with no answer. Just rang until it went back to reception then more ringing for 6 minutes before disconnecting. This never ever happens with Logix and I highly recommend anyone reading this to give them a shot.

Alondra Martinez (manager) needs some training on customer service. Hey, BOA please hire some professionals who understands customers and their needs.

Came in a Monday to get some currency exchange, promised for it to be at the bank on Tuesday, today is Wednesday the day I travel and the money is not at the bank. Their solution is to leave the country with out my money and they would later do a refund. They said typically a week. By then my London vacation will be over! Alondra should have know better and not got me into this awful situation. Unacceptable.

Terrible customer service. Only two tellers open always 10 or more people in line. An there will be about 10 other workers simply looking and not open to helping. Management has said several times that they'll will fix. But never does. So I don't go in there anymore.

Clean and small Bank of America. Three ATM's that handle a variety of services, but theres no island ATM for cars to use. Always been quick to get quarters, and for us, 2 dollar bills to prep for Chinese New Year!

Very Clean and helpful BofA. We recently moved to California from Texas, Wahida at the bank helped make our transition smoother. Very quick service. In and Out in less than 10mins.

I always have to wait in line at least 30 minutes. There are only two windows open at any time of day I have been. Its very frustrating when you take time off work to go and to have to wait so long.