Bank of America Financial Center 14th St, Washington

Consistently understaffed. Some staff members do their best, but clearly poor management overshadows them. Regularly need to wait 45+ minutes to make a deposit at off peak hours

This bank is the worst. We have an account for 5 years and when we deposited a check with a large sum, they quickly attended to the employees until their eyes sparkled after they did not accept it, I do not know why, and from there they made us an amount that we owed 3,000 dollars thing that we had not withdrawn money or anything and when we went to this lousy bank nobody could say why this appeared in our account without having done it we are disgusting and when we call we cannot tell us why they did not know they are supposed to be Seriously, they are thieves and they made the decision that they closed the lousy branch and company account.

This branch never answers the phone then once you get there it’s always an hour wait at least and the employees are very rude to customers that look a certain way especially.

They should have more than one person working especially in the morning times. Then you watch the others sit around at their desk and do nothing. I thought that's what cross training is for. The line be ridiculous. If you have all day go right on in there good luck with that.

Really bad experience im waiting for over 30 minutes to do a deposit long line to get with the teller only one lady working and it is alot ppl waiting it is very frustrating wait for over 30 minutes to do a transaction in this branch they should hired more ppl or help little faster

Why can’t something be done regarding this financial center? BOA should do better with these reviews. This center’s branch manager gave me false information regarding a check. When I called the online services, they told me otherwise. So now I’m trying to call the branch and Lord knows they probably have the phones on mute. It’s ridiculous! Going there is not even an option because I don’t have time standing in line for 4 hrs.

I have only been to this branch once when I did not walk out before completing my transaction ( unless I just need to go in and use the ATM). Every time I go there is a long line for the teller. It’s often quicker to walk to the branch in Mount Pleasant! What is with this place? They never have enough tellers.

Waited for almost ten minutes this morning (6/12) with one teller open and three others behind the window talking. Then I was told they could not print my bank statement and I had to wait an hour for the appointment staff...to print my bank statement. So I walked 5 minutes to the Mt. Pleasant location and they printed it and had me out in less than 5 minutes. Nobody made any effort to help me, they all just buckpassed to someone else.

I have been coming to this bank for many years almost 10 years now. They were doing good bad the worst thing is waiting I like for about 30 plus minutes. Because they only have one teller most of the time.

The worst bank I have ever been to. It doesnt matter what time or day it is, they will have two cashiers working and a line reaching close to the door. They always say they are in the process of hiring new people but all I see is two old faces gone and two new ones and the lines seem longer