Bank of America Financial Center Needham St, Newton

Great experience at this BofA location. No long lines or sketch folks milling about either. Irina and Jinny were both so patient, kind an helpful too. They didnt give up on helping me through a complicated transaction. Drove out of my way to come here, and really glad I did.

Not a professional worker! I went to the bank for my new account. My Associate’s name Brianne Hennigan she was awful and waste my time. She wrote my different mailing address on her paper but still shipped to my address. I told her I’m on vacation tmr please send to this address my brother will keep it for me. Now my debit was missing and I have to renew it. Just one debit card I have to wait for almost 1 month.

Great experience opening an account in this branch. We had the pleasure to meet Albano and Steve, who were extremely pleasant and professional. We really enjoyed the time and service and highly recommend them!

If I could rate lower, I would. If you didn’t know that Bank of America is a soulless, anti-customer, fee-generation company, you can go learn about it from the employees at this location. I got to waste 10 minutes of my life with the most passive aggressive, rude, and unkind person with whom I’ve ever had the extreme misfortune to have to interact. I don’t know if BoA corporate training encourages this behavior or if this was an inherently bad person. Either way the experience further demonstrated why I made the right decision in closing all of my BoA accounts. I hope our interaction will help this person become a kinder soul in this world, but I have little faith in someone who would choose to work for BoA. SUPPORT YOUR LOCAL CREDIT UNION!!!!!

Great customer service, staff was friendly and attentive, was able to get my errands done quickly and hassle free.