Bank of America Financial Center Tara Hills Dr, Pinole

I’ve been a cliente with Bank of America since 1997 After all this time I’m supposedly considered as a preferred customer witch I didn’t feel like it today Thanks to Rhonda Johnston the financial center Manager and Ariel Phillips they did a very poor job @ handling the situation with our concerns , nothing was clear or made sense about what we’ve been told . So when I asked if they want me to close my accounts after all this years Ariel said OK it up to U have a good day they didn’t care @ all and on the top of that they had no manners and a bad attitude .if I could give 0 star I would.

Before visiting Pinole branch I called customer care asked about the procedure to get my account separated since it was joint account. They told me that I have to sign document and both of the account holders should be present. We both were there and after wait of half n hr to 45 mins my turn came and I told made request to the person. First she said I have to get notary done and when I told her I already checked and customer care told me this then she said ok we will do it I dint know coz terms are recently changes. THEN SHE checKED WITH OTHER WHO WAS DENYING TO MAKE THE REQUIRED CHANGE AND WANTED US TO SCHEDUEL APPOINTMENT. At the end she I was not helped cozfoe no solid reason and told us to come again..

After my closest local branch closed for in-person services due to COVID, I found B of A in Pinole. I've had to make several in-person trips and each time I was greeted by smiling and helpful staff. A HUGE shout out to * Jade Herbert * for all her extra care, help, and especially for having such a cheery demeanor despite all the craziness. Thank you!!

I really like Ariel and Aldo they are really nice folks. The safe deposit boxes are really nice

I’ve come to this bank for many years and today it was the worse of the worse. The line of the atm was perhaps ~20 people in line waiting outside and one of the atm been broken since about two weeks already and the inside was worse ~20 people for inside with only one representative. Very disappointed with this Bank of America. Today was just worse than ever :(

Big contrast with Rollingwood... here I was politely acknowledged, on time, by a clean and courteous employee... who kept his attention on me until we were finished.

Had to go to a bunch of banks after my mom died. B of A Tara Hills manager was the most knowledgeable and helpful.

Great service. Helped me notarize documents and find a witness. All at short notice. Thank you Rhonda

Unfortunately Very bad service unprofessional staff in this branch