Bank of America Financial Center Vineyard Blvd, Morgan Hill

This bank has consistently gone down hill over the past 5 years. This was a great bank that really cared about their customers about 10 years ago. Now the staff and managers are rude, they will tell you to go to another branch when they feel lazy or blatantly do not feel like helping you. Most of the experienced employees have left because of the culture created by this management.. creating high turnover with super poor customer service..

They never answer their phones they are really slow albeit professional.... Bank at another location if you can. BofA should really work on their experience here.... So difficult to work with this center. No callbacks when requested, slow churn of customers, no pickup on main line... Making me think about changing banks entirely... Frustrating experience!

Once you get ahold of a live person, I'm sure they're nice. But good luck with that. Also they close early when it suits them. I know it's nobody's great aspiration to work at a local branch providing customer service, but they could try answering their phones for a little variety in their day.

Waited in line for 45 minutes for the clerk to refuse to deposit my check, even after showing identification. Went to the manager, Claudia. Asked for her business card and handed me someone else's card. She completely ignored the problem and made me go back in line. Very bad customer service and extremely rude. Never going back to this bank. Defitnetly changing banks.

Average service. I understand they can be understaffed, but they can do better for being such a big bank

Always a wait they have transferred all the senior tellers most are young and dont understand all the rules for their customers seems like a lot of turnover in this branch