Bank of America Financial Center S Pacific Coast Hwy, Redondo Beach

Don’t let the good location fool you. This branch is full of incompetent useless employees such as SHAMIM & the BRANCH MANAGER. I have been banking with Bank of America since 1990. I came into the bank on my lunch break hoping to make a usual and sometimes monthly transfer. I have an older card that doesn’t have a chip and SHAMIM already let me know this card doesn’t work without even trying. The card indeed works. The branch manager asked her to use a special machine for the transaction. I could tell by how long it was taking SHAMIM that she had no idea what she was doing. After what seems like 10 minutes of her fumbling through the transaction she slides the card incorrectly multiple times and states, this card doesn’t work. I asked for the manager, he then turned me away without trying yo assist with the transaction. He advised “maybe you should use the ATM” I responded, if I could use the ATM I wouldn’t have come inside the bank to do my business. I was again turned away after both employees inquired why I was making a transfer in this area. I just so happen to work one block from the bank. I had no idea I wasn’t allowed to use different banking locations. I felt racially and demographically profiled. As a long standing customer, this is unacceptable. I will never return yo this location. I will also make it a point to inform my customers who live in the area to avoid this location due to the unfair practices and treatment. I was able to complete my transaction at the branch on 222 N Catalina Ave. Ernesto was a great help to me!

I have had accounts with Bank of America in another state for well over 30 years and know many people who also use BoA. I recently moved to this area and needed to conduct some business with the bank. I can only say that I have never been subjected to such lack of professionalism, just plain rudeness and disrespect from the staff at this branch. I will be closing all my accounts at Bank of America and will tell my business associates about the most unbelievable and rude behavior I have ever been exposed to.

Shortening lobby hours does not make us more safe. It actually makes us less safe because it’s more crowded when it’s open. I think Bank of America makes enough money that they can afford to hire a few more people.

Employees are extremely rude. Specifically the guy in the window. They don’t try to accommodate someone who is in urgent need for assistance. Not the first time it happened. Definitely do not recommend this branch. Take your money elsewhere where they value their customers.

My normal branch has been "temporarily closed" for over a year. I drive to the next closest, 15min away, and the hours posted online are wrong... they are closed on Saturdays, not open 10A - 1P as advertised. Very frustrating and a waste of my time. Very long term customer. May need to rethink who I bank with.

The worst customer service of any bank i have been to. They are rude at the window and always act as if you are bothering them. They will look at your balance and try to sell you other products. If you say no, they will treat you poorly. They judge you on your transactions and you can expext no privacy. If you happen to get a nice experience consider yourself among the one Percent. Since it is a mega bank the management above will not help. Bank at your own risk

Rididulous Manager. Refused to help me without an appointment even though another manager was sitting there with no client!

Try another bank this one has no service. The bank is closed due to Covid19 but there is no information posted on the door on where to go for service. I have been a customer for over 30 years. I will be moving my money elsewhere later today.

Worst service around tellers pretend to be managers so managers don't have to deal with customers. Had me print my wife's name on a check ( endorse ) and then deposited into my account.

A bank that can’t be open on Saturdays is a bank I can’t do business with.