Bank of America Financial Center Santa Monica Blvd, Los Angeles

Today (6-30-22) there was only 1 teller. At least 9 waiting. Manager was there but did not help out the sole teller. He said that it's been like this for many months. He can't seem to find anyone to hire. Maybe BoA should pay more so that the sole teller there has some help.

I have been a customer of this Bank for years and I am very satisfied with the services, today I was attended by Romero and Emil, they did everything for me so I could leave the bank with everything cleared up and my order completed. Excellent service. Thanks

I went to this bank on 12/6/2021 and spoke to a gentleman about updating my personal information! Needless to say he was incapable of helping me! If I wasn't afraid of hurting my credit I would have closed my account with quickness! I have never delt with such horrible customer service in all the years of banking!

They never answer the phone, at all and every time I’ve tried to deposit a check, take a very long time put it into my checking account. This is one of the worst banks I’ve been with.

This place doesn't deserve even 1 star. Only 2 tellers available at any time. Waiting in line for over 1 hour to see a teller. This place doesn't allow cashing federal government or Los Angeles city issued stimulus checks without a Bank of America checking and savings account.

I went to this branch to change money on Wednesday around 3 pm. bank is supposed to open until 4 pm. Yes, they were open, but there was no tellers window open. There was only one customer ahead of me and complaining at the front desk. There was only one place to wait in line. When my turn came, I asked the person to change $100 in the quarter and $50 in singles. She told me that there was no cash in this bank. Then she said to me that she might give in just $40 in quarters. It happened the same thing before. So I was writing a new check for $40 instead of the original amount of $150. As soon as she saw that, she told me it must be cash to cash because this bank has no money and pointed out closed tellers window. Another bank employee came to me then he said to me that get some money from outside ATM. I said I didn't have a debit card; all my cards are credit cards. I told them what kind of bank this is. Then he said to me, go to other branches Overland & Pico. I have Adv Plus Banking, regular Saving, and Advantage Saving from this branch. I am so upset and disappointed with this branch and the employee's manner.

The straight deposits used to be pull out of the main line to give a faster service. Now that it is not advice to spend time in lines. The straight deposits are not longer pull out for a faster service, instead you must make the line and go to the cashier. I asked why is this happening and the explanation I got is that their tablets doesn't work because of the partitions they added. I hope they do something about it to service better their clients. I am so glad my personal bank is Chase where I have never had to make the line outside the bank and the service is excellent. Unfortunately I have to go to Bank of America due to work.

Went to get a temporary debit card. When I first got there, I was put off by the long line, but after less than a minute I noticed that the bank had employees expediting the line, asking each customer what services they could help with and moving people with different needs to different areas to maximize efficiency and social-distancing. When I got inside, I waited less than a minute to speak with an associate. Fredy helped me, and he was kind, welcoming and he answered all of my questions happily. Within minutes, I was finished with my business, and the bank was well on their way to helping all of the clients with whom I was in line. Definitely recommend this branch for fast, friendly service.

hello this is the best bank in california Erica is a wonderful representative of Bank of America

Hours posted and on site are not correct and they do not answer their phones