Bank Iowa - West Des Moines Jordan Creek Pkwy, West Des Moines

Horrible experience in dealing with the renewal of my father’s CD while he was hospitalized and in critical condition. Individual did not understand the verbiage in his trust regarding incapacity nor did she understand the term co-trustee. She was NOT a trust officer but a branch manager (glorified teller). Spewed recommendations that were not true. Upset my 90 year old mother. We had to involve the trust department of the bank where the trust was held and she still wouldn’t back down from her incorrect conclusions. We are DONE dealing with this bank.

Rude and condescending customer service reps, unreasonable overdraft fees, zero sympathy for customers struggling during the pandemic. Done business with them for a decade, never had problems until recently. Find yourself a bank whose customers are their priority, not profit.

Met one of the most condescending, rude, and spiteful employee I've ever met before. I've never been treated so badly. Kennedy Van something was her name. I will be moving my business to a more hospitable bank. I don't know how you're still in business.

Kyle and the Bank Iowa team went above and beyond to help my company get the PPP loan during the COVID-19 crisis. I am extremely grateful and highly recommend them!

They refused to cash my payroll check, even though it's a check from their bank. Terrible customer service!

Kyle and the staff at Bank Iowa were absolutely on the ball with all my banking needs.

The hours are terrible but the staff and bankers are pretty fast with getting you in and out. I've had no issues yet, but the hours are rough.

Amy was by far the friendliest associate I've ever spoken to on the phone at a bank.

Can never make it to the bank. Hours are 8-5 and not open on Saturday.