BancorpSouth Bank Goodman Rd, Horn Lake

I hate this bank with all my heart!!! I had to leave this bad review, but its not all that bad!!! The ladies working there are wonderful people, but who ever is in charge of opening and closing the branch, omg!!!! Apparently they are so "strict" when opening and closing not a single minute more not a single minute less, on the dot they open and on the dot they close!!!! What I hate about this branch is when I want to come in and speak for one on one help with the top bosses they never never there, always on "LUNCH" or Break, I ask for a call back and they never call back or, worst they only call once and that's it, they don't even try!!! They look for the smallest excuse to close, any day or holiday, and they look for a reason to close!! Bad weather or heck not even that bad, and they will fin the most minimal excuse to close and not open!!!!

I went in today to open an account. I was the only one in the bank and was in a bit of a hurry but was happy the establishment was empty. I waited 10 minutes in the lobby and then decided to leave. I didn’t see the need to wait any longer being the only person in the establishment. Glad I didn’t open an account here today.

Always great service at this location. Sometimes drive-thru can be a little slow but that’s not always the fault of the staff.

Have been banking with this company for more than 15 years. Our personal & business account. Last week my son was involved in a motorcycle accident. He is undergoing numerous surgeries and will be recuperating for an extended time. Meanwhile with no income due to the wreck he was looking forward to getting the insurance check for his vehicle pay off. My husband (who the check was made out to because he is under our policy) went into the Horn Lake Branch. Teller Debbie ( who has always been a bit curt/ if not borderline rude) informed him it would have to be held for 15 days. Now this is a check from Progressive insurance / not just any fly by night company. He came back steaming at how totally unhelpful they seemed to be. I suggested he go try regions bank who he has a small account with that he does some e-bay sales on. Without even a blink they not only cashed it but gave their condolences regarding our sons condition. We have had a few times in the past that Bancorp south has shown us they don't really care about their clients but I have not wanted to go thru the hassle of changing banks. This time I certainly will be closing out anything related to this bank as well as letting ANYONE that asks know to NEVER do business with you !!!!

I pay $5 a month & I stop payment on a crooked account over 8 years ago granted thats 8 years at $5 a month asked them what I should do to remedy it they told me to open another bank account through them well if thats what I have to do ill open another bank account but not through bancorp

Nothing good you tell about this branch!!! I have been doing business with columbus branch last five years.. no isssue at all.. because of that I opened my account with them here with this branch.... soon will change my account to other bank..