BancorpSouth Bank US, Ringgold

We moved to the area and decided to open an account recently. I deposited over $1k to open the account, and was told I would have my debit card within 7-10 days. I received it last week and have been trying for literal days to activate it. It can't be done through an automated system, but you have to speak to someone. Waiting literal hours on the phone on hold for it to finally say sorry we can't answer your call 30 mins before close and hangs up on me for the 3rd business day in a row. Still not activated. I have also not been able to access my online banking since I created it even though I am using the confirmed username I wrote down and my correct ssn. And again can't get anyone on the phone. They have my money yet I can't speak to someone to use it. Terrible first impression. I will be going to a branch and pulling my funds to close out the account I just opened two weeks ago. This is not how you do business.

Worst bank ever!! When this was Capital Bank it had such a hometown friendly bank feel- I really miss that. They hold your deposits for DAYS. They are rude and unprofessional. If you point out a mistake- they refuse to fix it- even when you have the proof. If you want a bank with a hometown happy professional feel- keep driving because this is not it!