BancorpSouth Bank E Central Texas Expy, Killeen

Since they changed to be Bancorpsouth and now Candence or something like that, they're being over charging and playing with people's money, they have being charging me customer service $5.00 for a service they don't give you in the first place and if you don't pay attention they will charge you another $36.00 for overdraft in the charge they started in the first place. Went today to pay the $41.00 to make sure they closed the account and guess what?, it was $46.00 now, because they charge $5.00 for an account that wasn't even being used. I wrote to their customer service two weeks ago (that's why I make the comment of not receiving any service from their part) to let them know that I sign up a contract with National United, not them, and it was for $25.00 overdraft fee, not $36.00; that I want them to closed the account and send me the bill. More likely they'll keep charging non-stop, so I'll wait for them to sent me to creditors and then I'll dispute the account and ask for the evidence of my approval of this overdraft and overpriced charges. Don't lose your hard working money with these bank they are not honest or trustworthy. Try Extraco Bank, Navy Federal or any other bank, I know for a fact they will be honest and able to offer you real quality customer service, especially Extraco Bank.

This bank has been an absolute nightmare to deal with, if you deposit CASH into your account they still put a hold on it! The staff is rude and unhelpful, the apps don't work correctly or they restrict your access at any given time. The DEBIT card ONLY works if you use it as credit then they rack up a ton of pending charges. I have since changed banks. Stay far away from this bank.

Nothing fast or convenient here. I should’ve stuck with Chase.

This location is always closed during their listed business hours when I visit.

I love this Bank, been baking there for almost 20 years.Excellent customer service.